Consultant to host and provide maintenance for the Grand Khan application

SHiFT is currently implementing a project under SHABAKE 2, a program facilitated by Expertise France in Lebanon, and funded by l’Agence Française de Développement (AFD) and Denmark’s development cooperation (Danida).

SHiFT’s intervention is supporting 56 business owners that are struggling in their livelihoods with coaching and training, and is distributing in-kind grants or material to the 56 nano-enterprises based on their business needs. SHiFT is also providing needed technical support related to business recovery and crisis management and is empowering the selected businesses to access to new online and offline markets through branding materials design and small video advertisement production, along with access to market activities such as event, exhibitions or e-commerce platforms registration and linkage.

As a result, SHiFT has developed and established a social enterprise “The Grand Khan”, which is a marketplace initiative for businesses to showcase their products and services; under Shabake 1, SHiFT was able to launch a prototype, and the beneficiaries under SHABAKE 2 program will benefit from the Grand Khan services.

The business hub is a dynamic directory designed to connect and thrive businesses. It clusters enterprises by category, offering a streamlined ecosystem for easy access to markets. The directory is user-friendly, allowing businesses to easily navigate sectors, promote visibility, and facilitate strategic partnerships. It adapts to industry trends and user needs, with robust search functionalities and personalized filters. The directory serves as a powerful launchpad for businesses seeking market exposure, transforming categorization into connection, segmentation into collaboration, and isolation into a vibrant marketplace.

Services provided through the platform:

• Assessment: Tailored roadmaps for growth.
• Coaching: Ongoing mentorship and guidance.
• Online Platform: Showcase and sell products/services.

Hosting:

1. Set up and configure hosting environment for the Grand Khan Application.
2. Ensure adequate server resources and scalability to accommodate potential growth.
3. Implement security measures to protect against potential threats and breaches.
4. Monitor server performance and address any issues promptly.

Maintenance:

1. Perform routine maintenance tasks such as software updates, patches, and backups.
2. Monitor application functionality and performance, troubleshooting and resolving any technical issues that arise.
3. Provide technical support to users as needed.
4. Implement measures to optimize application performance and enhance user experience.
5. Stay informed about emerging technologies and best practices relevant to the Grand Khan Application, making recommendations for improvements as appropriate.

Other General Functions

• Support SHiFT team to host and maintain the application.
• Work proactively with SHiFT team to make the application functional, and capacitate the team on its specific uses
• Take ownership for the hosting and maintenance of the application
• Follow-up on actions discussed with SHIFT Social Innovation team, gathering feedback and sharing personal learning.
• Respect SHiFT team’s experience, ideas, guidance and time
• Maintain good relationship and communication with SHiFT team
• Participate in the meetings and trainings provided for the maintenance of the application
• Maintain confidentiality of the application’s hosting and maintenance
• Suggest improvements and capacitate team on front-end usage

• Essential - Experience, Knowledge, Qualifications & Competencies
• Demonstrated experience in hosting and maintaining web applications, preferably with experience in hosting similar applications.
• Proficiency in relevant technologies and platforms used for hosting web applications.
• Strong understanding of cybersecurity principles and best practices.
• Excellent troubleshooting and problem-solving skills.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Proven track record of reliability and responsiveness in providing maintenance and support services.
• Ability to demonstrate sensitivity to cultural differences and gender issues, as well as the commitment to equal opportunities.
• Bachelor’s degree required in IT
• At least 2 years of work experience.
• Coordination competency
• Familiarity with the Lebanese economy, market, Labor Market and Social Entrepreneurship.
• Integrity, fairness and impartiality.
• Ability to manage sensitive cases and confidential information.
• Knowledge of the Application functioning.
• Knowledge of the socio-economic circumstances in post Beirut blast zones
• Demonstrable understanding of the gendered dynamics of labor relations, and linkages to decent work
• Diplomacy, tact and negotiating skills.                                                                         
• Excellent interpersonal, influencing and communication skills.
• Excellent written and spoken English and Arabic.

Individual consultants and companies are both eligible to submit their applications to this call.

Needed documents for individual consultants:

• Financial number
• Portfolio
• CV

Needed documents for companies:

• Registration documents
• Company profile
   

• Program Manager,
• Program Coordinator
• Finance Coordinator

• Flexible working hours: depending on the action plan.
• Estimated start date: March 2024
• Length of contract: 1 month
• REQUIRES A COVER LETTER: yes
• APPLICATION SUBMISSIONS GUIDELINE:

Kindly submit your application to the following email address: [email protected]

Please mention " Consultant to HOST AND PROVIDE MAINTENANCE for the App " in the email subject line.

Kindly submit your application by February 23, 2024.

CONTACT PERSON EMAIL : [email protected]