Accountability and Referral Intern - Bekaa Area
Requires a Cover Letter?:
yes
Application Submissions Guideline:
Applications submitted without a cover letter, title of the position, and the area of position in the subject will not be taken into consideration.
Nabad has zero-tolerance towards sexual abuse, exploitation, and harassment.
Contact Person Email:
Description:
- Collect feedback from the different feedback mechanism sources and upload data onto Excel.
- Answer/Listen, process and respond to feedback and complaints through various mechanisms (hotline, email, boxes, etc.).
- Guide beneficiaries that seek help (information, assistance or feedback).
- Ensure that complaints that do not rise to the level of severity requiring a Code of Conduct investigation are rapidly referred to the relevant managers for follow up; ensure that follow up and actions taken are properly documented on NABAD's information management database.
- Maintain and ensure a clear and comprehensive filing system for all the complaints and feedback by codes and types and refer to relevant staff, in accordance with NABAD's Accountability SOP.
- Follow-up with relevant field staff to ensure action is taken following feedback received, ensure the loop is closed in compliance to NABAD standards.
- Clearly communicate the outcome of the action with the beneficiaries and communities when applicable, including follow up/response with beneficiaries.
NOTE:
Daleel Madani, the civil society network, serves as a platform for organisations to post their professional opportunities, but is not involved in the recruitment process. The hiring organisation is solely responsible for the job and candidate selection.
Last modified:
20 Jun, 2024
Intervention Sector(s):
Conflict Resolution, Human Rights & Protection
Application Deadline:
Monday, 24 June 2024
Contract Type:
Internship
Period of Employment:
End of July 2024
Salary
N/A
Salary Range:
Unpaid Position
Education Degree:
Bachelor Degree
Education Degree Details:
Bachelor Degree
Experience Requirements:
3 to 5 years
Arabic Language:
Fluent
English Language:
Fluent
French Language:
None
Country/City:
- Lebanon
- Beqaa