Community Officer

The responsibilities and tasks include, but are not limited to:

• Handle the administration site for the platform
• Serve as a point of contact for the SPARK’s implementing partners to jointly develop content and coordinate contributions to the platform.
• Conduct research on current trends and audience preferences on the platform.
• Implement community engagement strategy to align with SPARK’s programme objectives.
• Produce, edit, distribute and share engaging content on a regular basis (e.g. original text, photos, videos, and news)
• Interact with users, reply to their queries promptly, and monitor their feedback.
• Monitor content posted to ensure the design and visibility aligned with SPARK’s and donor requirements.
• Use web analytical tools such as Google Analytics to monitor and evaluate the community platform presence and performance.
• Prepare periodical reports on the platform performance, challenges, user’s interactions & feedback and trends.
• Work in compliance with SPARK policies and procedures.
• Ensure that documentation is in place
• Other tasks when required.

Requirements and Skills

• Bachelor degree in digital marketing, marketing or any other related field.
• Background in humanitarian sector desirable.
• Experience in community management and platform administration
• Experience in engagement social media communities
• Excellent verbal and written language skills in English and Arabic.
• Organisational skills and the ability to work independently;
• Ability to work under pressure and travel;
• High energy, pro-active and service minded;
• Hands-on attitude and willing to help out flexibly if required;