Accountability and Referral Focal Point - Beirut - Mount Lebanon - Pending
Requires a Cover Letter?:
yes
Application Submissions Guideline:
Applications submitted without a cover letter nor the title of the position in the subject will not be taken into consideration.
Nabad has zero-tolerance towards sexual abuse, exploitation, and harassment.
Contact Person Email:
Description:
- Collect feedback from the different feedback mechanism sources and upload data onto Excel and JIRA System.
- Answer/Listen, process and respond to feedback and complaints through various mechanisms (hotline, email, boxes, etc.).
- Guide beneficiaries that seek help (information, assistance or feedback).
- Ensure that complaints that do not rise to the level of severity requiring a Code of Conduct investigation are rapidly referred to the relevant managers for follow up; ensure that follow up and actions taken are properly documented on NABAD's information management database.
- Maintain and ensure a clear and comprehensive filing system for all the complaints and feedback by codes and types and refer to relevant staff, in accordance with NABAD's Accountability SOP.
- Work closely with the Information Management team to ensure proper documentation of the feedback received.
- Follow-up with relevant field staff to ensure action is taken following feedback received, ensure the loop is closed in compliance to NABAD standards.
- Clearly communicate the outcome of the action with the beneficiaries and communities when applicable, including follow up/response with beneficiaries.
- Contribute on the update of the service map per area and sector.
- Support the Accountability Coordinator with continuous analysis of feedback data to drive learning and ensure adaptive programming.
- Contribute to the development of the Accountability Improvement Plan (AIP) on a yearly basis.
- Participate in monthly project / grant review meetings, and provide updates on key observations from the CFM, and follow up on broader action points related to CFM for project and program management.
- Plan for monthly field visits to the centers and activity spaces in Beirut, and Beqaa, to review CFM channels.
NOTE:
Daleel Madani, the civil society network, serves as a platform for organisations to post their professional opportunities, but is not involved in the recruitment process. The hiring organisation is solely responsible for the job and candidate selection.
Last modified:
02 Jul, 2024
Intervention Sector(s):
Human Rights & Protection, Labor & Livelihoods
Application Deadline:
Sunday, 7 July 2024
Contract Type:
Full Time
Period of Employment:
End of December 2024; renewable according to fund and performance
Salary
$800-$1000
Salary Range:
800 to 1200 (USD)
Education Degree:
Bachelor Degree
Education Degree Details:
• BA in Development, Social Studies, Humanitarian Studies, or other related fields.
• At least one year: Related work experience, preferably with an international or local Non- Governmental Organization (NGO)
• Experience with Non-Governmental Organizations in Accountability capacity is an asset.
• Experience in handling a feedback channel or referrals is an asset.
• Excellent communication skills and ability to relate to people with ease and confidence.
Experience Requirements:
3 to 5 years
Arabic Language:
Fluent
English Language:
Fluent
French Language:
None
Country/City:
- Lebanon
- Mount Lebanon