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Accountability and Referral Focal Point - Beirut - Mount Lebanon - Pending

Requires a Cover Letter?: 
yes
Application Submissions Guideline: 

Applications submitted without a cover letter nor the title of the position in the subject will not be taken into consideration.
Nabad has zero-tolerance towards sexual abuse, exploitation, and harassment.

Contact Person Email: 
[email protected]
Description: 
  • Collect feedback from the different feedback mechanism sources and upload data onto Excel and JIRA System.
  • Answer/Listen, process and respond to feedback and complaints through various mechanisms (hotline, email, boxes, etc.).
  • Guide beneficiaries that seek help (information, assistance or feedback).
  • Ensure that complaints that do not rise to the level of severity requiring a Code of Conduct investigation are rapidly referred to the relevant managers for follow up; ensure that follow up and actions taken are properly documented on NABAD's information management database.
  • Maintain and ensure a clear and comprehensive filing system for all the complaints and feedback by codes and types and refer to relevant staff, in accordance with NABAD's Accountability SOP.
  • Work closely with the Information Management team to ensure proper documentation of the feedback received.
  • Follow-up with relevant field staff to ensure action is taken following feedback received, ensure the loop is closed in compliance to NABAD standards.
  • Clearly communicate the outcome of the action with the beneficiaries and communities when applicable, including follow up/response with beneficiaries.
  • Contribute on the update of the service map per area and sector.
  • Support the Accountability Coordinator with continuous analysis of feedback data to drive learning and ensure adaptive programming.
  • Contribute to the development of the Accountability Improvement Plan (AIP) on a yearly basis.
  • Participate in monthly project / grant review meetings, and provide updates on key observations from the CFM, and follow up on broader action points related to CFM for project and program management.
  • Plan for monthly field visits to the centers and activity spaces in Beirut, and Beqaa, to review CFM channels.
Expired

NOTE:

Daleel Madani, the civil society network, serves as a platform for organisations to post their professional opportunities, but is not involved in the recruitment process. The hiring organisation is solely responsible for the job and candidate selection.

Association Nabad For Development

Last modified: 
02 Jul, 2024
Intervention Sector(s):
Human Rights & Protection, Labor & Livelihoods
Application Deadline:
Sunday, 7 July 2024
Contract Type:
Full Time
Period of Employment:
End of December 2024; renewable according to fund and performance
Salary
$800-$1000
Salary Range:
800 to 1200 (USD)
Education Degree:
Bachelor Degree
Education Degree Details:
• BA in Development, Social Studies, Humanitarian Studies, or other related fields. • At least one year: Related work experience, preferably with an international or local Non- Governmental Organization (NGO) • Experience with Non-Governmental Organizations in Accountability capacity is an asset. • Experience in handling a feedback channel or referrals is an asset. • Excellent communication skills and ability to relate to people with ease and confidence.
Experience Requirements:
3 to 5 years
Arabic Language:
Fluent
English Language:
Fluent
French Language:
None
Country/City: 
  • Lebanon
  • Mount Lebanon
randomness