Monitoring, Evaluation, Accountability, and Learning Officer (Applications will only be accepted if submitted through the URL link provided below

Program / Department Summary

Mercy Corps’ Partnership Hub programming targets vulnerable conflict-affected populations, which involves working with our local partners to identify and build a network of agencies, community groups and former aid workers, who have effectively been able to provide life-saving support to populations facing life-threatening and unmet needs. Enhanced due diligence of partners and program stakeholders has informed partner selection and provides us with a high degree of confidence that we will work with local organizations that have the necessary experience, capacity, knowledge, and networks to access underserved populations.

General Position Summary

This position has responsibility for supporting Mercy Corps’ monitoring, evaluation and learning activities across all programmatic areas. Working collaboratively with key program and partner stakeholders, s/he will support the Program teams, Senior PaQ Officer, and PaQ manager in tracking and maintaining MEAL activities conducted across partner projects. The MEAL Officer will be responsible for providing essential support in MEAL data management, tool design, reporting, and coordination with partner NGOs.

Responsibilities:

• Support the Senior PaQ Officer in the development of needed monitoring and evaluation tools on data collection platforms.
• Communicate to partners data collection work plans, specifying time frame, needed samples, and other relevant information for assessments, monitoring, or evaluation purposes.
• Conduct periodic follow-up on data collection with partners regarding ongoing MEAL activities and report any discrepancies to Senior PaQ officer and PaQ Manager.
• Conduct data cleaning, analysis, and visualization as needed.
• Prepare assessment, monitoring, and evaluation reports and share with the PaQ team for review.
• Assist in maintaining digital filing systems for MEAL tools, reports, and documentation.
• Represent the MEAL unit in coordination meetings with programs, partners, and other stakeholders as assigned by supervisor.
• Provide timely updates on MEAL activities of all assigned sub-grants to PaQ Manager as requested for donor reporting, coordination meetings, and other.
• Maintain an updated tracker of assigned sub-grants concerning data collection, reporting, assessments, and other sub-grant information.
• Support PaQ Manager in preparing for After Action Review sessions, and draft needed reports.

Safeguarding Responsibilities:

• Actively learns about safeguarding and integrates it into their work including with external stakeholders and direct reports if applicable.
• Practices the values of Mercy Corps as detailed in the Code of Conduct and safeguarding policies including respecting the dignity and well-being of community participants and fellow staff members.
• Holds themselves accountable for making appropriate decisions that impact community members and team members.
• Takes responsibility for their personal and professional behavior.
• Encourages openness, transparency, and communication in their team; encourages team members to make any reports if they have any concerns using internal reporting mechanisms (i.e. Integrity Hotline, HR etc.).
• Demonstrates a high level of integrity and treats others with respect.

Organizational Learning 

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

Mercy Corps team members are expected to support all efforts toward accountability, specifically
to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Supervisory Responsibility

None

Accountability

Reports Directly To: PaQ Manager
Works Directly With: PaQ, Programs, Information Management, Partners

Success Factors

The successful candidate will have proven experience working effectively and respectfully with stakeholders (such as partner NGOs, participants, authorities, etc..), and will have effective verbal and written communication as well as organizational, and prioritization skills. S/he will have demonstrated attention to detail, ability to follow procedures, meet deadlines, and work independently and cooperatively with team members. Sensitivity to multicultural humanitarian and development work and ability to train and facilitate dialogue among a diverse group of individuals with various skill sets and working styles are all critical, as is a commitment to working with community members to make concrete improvements to their livelihoods and living conditions. An ability to creatively solve problems, and to calmly and diplomatically deal with unexpected and sudden events impacting program operations are also essential.

Mercy Corps Team members represent the agency both during and outside of work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures and values at all times and venues, in such a manner as to bring positive recognition to Mercy Corps and to not endanger Mercy Corps’ humanitarian mission.

Knowledge and Experience

• Bachelor’s degree in information management, statistics, market research, or any other relevant field.
• 1-3 years of experience working for an NGO/INGO within the MEAL unit.
• Fluency in spoken and written Arabic and English languages.
• Previous experience on the regional conflict context and remote implementation are favorable.
• Demonstrated experience in tools development using XLS coding (ODK), and data collection platform management (KOBO, ONA, CommCare).
• Demonstrated experience with the use of Microsoft office applications (Advanced in excel, moderate in word and PowerPoint), as well as google docs.
• Knowledge in database development and management.
• Knowledge in qualitative and quantitative data collection, cleaning, analysis, visualization, and reporting.

*If you are interested, kindly apply as soon as possible, since resumes will be reviewed on rolling basis. Shortlisted candidates will be contacted before the submission deadline.

“Fostering a diverse and open workplace is an important part of Mercy Corps’ vision, and we encourage people from all backgrounds, especially women, to apply.”

Only shortlisted candidates will be contacted for an interview.