Health Monitoring Officer - Tripoli

1. Long term Primary Healthcare Subsidization Protocol Implementation in the PHCC

• Responsible to ensure  validation by case of the specific laboratory and imaging test requested by physicians (General Physicians, Gyn/Obst, Pediatricians)
• Monitoring the correct implementation of the internal referral system or follow up (based on the tracking system at the community level).
• In charge of field level monitoring of the activities of the partner health structures, including: data collection (Phenics), invoices, use of allocated funds, staff attendance, facilities opening hours, consultations timing, etc.
• Responsible of provision all related documentation requested as administrative procedures as described in the Memorandum of Understanding.
• Keep close collaboration with the Program Manager and Medical Coordinator regarding complaints or medical requests received from physicians on utilization of laboratory and imaging tests.
• Maintain very close collaboration with the MdM Pharmacist and PHCC Pharmacist on the smooth development of activities in the pharmacy (including stock management, training on Phenix, etc).
• Lead the dissemination of the information on the referral system and its procedures to the health facilities
• Coordinate with the PHCC Director any activity to take place as health campaign, distribution of kits to pregnant and lactating women among others, be sure to coordinate with Medical Coordinator and Program Manager
• Provide feedback to the PHCC Director about opportunities to improve the services provision and keep up to standards.
• Promote that every staff follow their tasks accordingly to their job descriptions.
• Coordinate with the PHCC staff round table discussions on work follow up
• Collect all the data concerning the referral system, infectious diseases and procedures.
• Ensure follow-up of the patients’ needs.
• In coordination with MEAL Department, leads health-related assessments of the beneficiaries’ needs, impact survey.
• Conduct technical assessment using specific formats.

2. Follow-up on MdM supported activities

• Ensure that all the PHC activities in the center meet national/WHO and MdM standards as per protocols and guidelines.
• Ensure the accuracy of the data and analysis in the health facility supported by MdM. Report results to line manager.
• Provide inputs to Program Manage/Medical Coordinator to ensure that the different components of the PHCC activities are consistent and in link with the health needs of the population
• Participate in the creation of health promotion material and sessions on PHCC services and any other sensitization campaigns in the center, ensure validation of training material by MdM Medical Coordinator.
• In Link with Program Manager and Medical Coordinator, propose implementation of medical protocols, in link with the national ones, update it if necessary, and ensure that the PHCC team are following it
• Participate in establishing/improving referral system for secondary and specialized services.
• Collaborate and participate, in any field survey, data collection and/or needs assessment organized by MDM in relation to health

3. Supervision / Capacity building

• In collaboration with Program Manager and Medical Coordinator, Identify the training needs of medical staff, develop training material, conduct trainings, follow up and evaluations; with the focus on service provision especially SRH and IPAC measures.
• Evaluate  patient flow, nursing procedures, and medical record documentation in the center and through the
• Provide technical guidance to the data entry clerk in the PHCC.
• Provides supervision and the technical support  to the PHCC team on their daily activities and ensure effective and efficient implementation of the service packages given to patients:

1-On-the-job training of the PHCC staff

2-Answer any technical issues/questions from the PHCC team related to PHC prevention and response activities

• Update oneself on current global standard in PHC and to share this with the PHCC team through in-house lecture sessions, and attend trainings, if requested by MdM

4. Monitoring and reporting

• Provide support to the PHCC team at field level in understanding and analysis of performance indicators.
• Provide analysis of PHCC indicators in monthly reports to the Program Manager, detailing activities done, supervision, training given, assessments undertaken, etc.
• Contribute to monitoring information outputs (i.e. monthly Monitoring Dashboard)
• Ensure proper data entry on phenics (national health information system) in comparison with medical records and share information with data manager.
• Collect data, indicators, surveys and assessments according to the mission’s needs, as requested by the Program Manager.
• Monitor consultation trends, challenges and areas of improvement, and report action plans to program manager.
• Provide bi-weekly and monthly summary of activities to Program Manager
• Coordinate closely with Data manager to ensure quality program information are documented and regularly entered into phenics.
• Actively promote a learning culture among the PHCC team
• Contribute to adequate archiving and dissemination of lessons learned
• Contribute to the financial report of the assigned PHCC/s and ensure their quality.
• Report immediately any suspect case that activate the threshold to immediate notify the MoPH and further investigation.

5. Others

• Attend technical team meetings and coordination team meetings, as requested
• Upon request, participate in field survey/assessment and report writing

• Be flexible in performing his/her duties to ensure that beneficiaries are getting good quality services, perform other additional duties on request of the Program Manager,

to inform immediately security focal point in the case of any security problem.

• Support PHCC Director in setting the ground for the smooth implementation of health activities with quality.
• Support when needed to the pharmacist
• Follow up on the financial aspects through preparing weekly and monthly the financial reports supported by good documentations.

• To behave with self-restraint at all times and respect the dignity of the beneficiaries
• To be able to work as part of a team and participate in all activities of the monitoring and evaluation unit
• To believe in concepts of equity, human rights, neutrality and impartiality
• To demonstrate motivation at work
• To be able to work under pressure and tight deadlines
• To demonstrate willingness to improve own knowledge and skills by participating in any capacity building activities
• To respect each team member’s position, work and specialty
• To adapt to special situations or demands from supervisor

• University degree (BA)
• Degree in nursing, midwife, pharmacist and medical lab (mandatory)
• Experience in quantitative and qualitative data collection, implementation and analysis
• Experience in working with Phenics
• Good knowledge of the public health sector in Lebanon, in particular in primary health care
• Good computer skills (Microsoft Word and Excel mandatory)
• Strong communication skills (verbal and written)
• Ability to seek, collect, clean and critically analyse data and information needed to achieve the tasks
• Professional proficiency in Arabic and English is mandatory
• Good communication skills (oral and written)
• Experience working with NGOs
• Ability to cope with difficult security context
• Ability to travel frequently during working hours to pay field visits
• Excellence in organizing, planning and prioritizing tasks
• Ability to work with a team as well as to work independently
• Clear commitment to the project thematic
• Valid driving license (2 years minimum)