National Lifeline Psychologist Supervisor- Part Time

1. GENERAL DESCRIPTION

The main role of the Lifeline Clinical Supervisor is to provide support and technical expertise for the lifeline operators and to ensure the provision of high-quality services to callers at the National Lifeline. The duties include overseeing the service provided by the operators at the National Lifeline. The position includes on call hours after working hours for a period of 2 days per week.

*Applicants should be available to be able to respond to calls after working hours. 

2. ORGANIZATIONAL VALUES

• Respect: To consider all individuals worthy of high regards and respect.
• Integrity: To adhere to the highest moral and ethical principles in fulfilling Embrace’s mission.
• Compassion: To understand another person’s condition from their perspective and strive to respond to their needs.
• Inclusiveness: To actively include stakeholders in decision making and the implementation of Embrace’s strategic goals.
• Accountability: To acknowledge and assume responsibility for all actions and decisions undertaken within the organization.
• Ownership: To assume one’s responsibility towards their role and the organization, to problem solve and actively seek feedback in a proactive manner.
• Collaboration: To actively seek feedback from members of the team, and work collaboratively with team members inside the organization as well as engage external partners in fulfilling Embrace’s mission and vision.

3.  MAJOR RESPONSIBILITIES

• Providing technical constructive feedback to the National Lifeline operators, to improve knowledge and skills of the lifeline call process and prevent compassion fatigue. 
• Providing emotional support and debriefing for operators during and after calls.
• Intervening in calls of high risk and imminent cases as per set protocol and collaboration whith and under the supervision of the clinical supervisor on call.
• Being on call for 2 days per week, providing in person support during working hours, and over the phone support after working hours 
• Ensuring and overseeing appropriate documentation in line with the National Lifeline policies and procedures.
• Participating in performance evaluation of operators.
• Assuming responsibility in ensuring high quality of care and service.
• Working closely with lifeline manager, other lifeline supervisors and social worker.
• Participating in the interviewing and selection of new operators’ applicants to the National Lifeline.
• Making recommendations and providing suggestions to the National Lifeline manager on initiatives related to capacity-building and improving quality and workflow.
• Attending weekly meetings with Lifeline chief operators, supervisor(s) and manager.
• Documenting and archiving supervision notes during supervision meetings

4. QUALIFICATIONS:

Critical Skills

• Master’s degree in Clinical Psychology.
• Minimum 2 years of relevant experience in the respective field of work.
• Knowledge and experience in suicide related theories and intervention best practices. 
• License to practice the clinical psychology profession from the Lebanese Ministry of Public Health.
• Fluency in English and Arabic. French is a plus.
• Proficient in Microsoft Office Tools (Word- Excel- PowerPoint)

Behavioural Skills

• Demonstrates excellent organization and time management skills.
• Demonstrates strong communication, interpersonal and problem-solving skills.
• Demonstrates capacity to handle emotionally taxing cases without being impacted.
• Demonstrates proficient skills in positive reinforcement and constructive feedback.
• Demonstrates flexibility, openness for feedback and respect for boundaries.
• Demonstrates leadership skills.
• Demonstrates proficient experience in providing trainings.