Public Call for Tender nb. 83462104- Communication and Content Monitoring Consultant 21.2202.6-003.00 (Part II)

1. Brief information on the project

The project “Strengthening the influence of Palestinian refugees on their living conditions in the MENA region (PART II)” was commissioned by the German Ministry for Economic Cooperation and Development (BMZ) in December 2021 to improve the capability of Palestinian refugees to influence their living conditions. The project is active in the Palestinian Territories, Jordan and Lebanon and its main political partner is the United Nations Relief and Works Agency for Palestine Refugees in the Near East (UNRWA). It also works in close cooperation with host government institutions as well as local NGOs and CBOs.

2. Context

The Lebanese Palestinian Dialogue Committee (LPDC) is an inter-ministerial committee directly linked to and mandated by the Lebanese Presidency of the Council of Ministers to deal with Palestinian refugees’ affairs in Lebanon. The committee is currently serving as a focal point to address the file between the Palestinian refugees and local and international stakeholders, so as to provide policy recommendations to the Government of Lebanon based on the national interests of the Lebanese people and the rights of Palestinian refugees to live in dignity and respect, until a durable and lasting solution is found.

In light of the delicate situation that Lebanon has been in up to this point, LPDC aims to maintain its communication with all relevant parties and stakeholders, including the Palestinian community in Lebanon, the Lebanese government represented by the involved in-line ministries and institutions, donors, pertinent INGOs, and the Lebanese community, among others.

LPDC is also working on the monitoring of all risks and challenges that Lebanon could be prone to face in the coming period. Monitoring and tracking are essential at this moment as it is a sensitive and challenging period to Lebanon and to the Palestinian community by and large. LPDC is cognizant of the incumbent risks and uses monitoring tools for situation assessment and policy recommendations to the relevant parties.

The LPDC strives to use its online communication channels to publish content on its website and social media accounts, as well as to disseminate information and counter false ones. Additionally, the committee aims to constructively communicate its activities to its audience.

In order to achieve this task, LPDC's communication channels must be continuously updated with clear information that takes the context's sensitivity into consideration.

In this context, the services of a communication and content monitoring consultant are requested to assist LPDC with its communication implementation, day-to-day visibility work, proactive support to the LPDC management and team in the committee’s work where needed and working toward improving the relations between the two communities through evidence-based journalism.

 3. GIZ shall hire the contractor for the anticipated contract term, from 01 May 2024 to 30.11.2024

The services described in Section 4 shall be provided until 30.11.2024.

 4. The contractor shall provide the following service:

The communication and content monitoring consultant is responsible for monitoring and tracking local and international media platforms tackling the Palestinian context in all its aspects.


Managing and overseeing social media channels:

  • Manage LPDC’s communication channels (Website and social media platforms);
  • Manage the SEO and CMS modules on LPDC’s website,
  • Maintain LPDC’s website up to date on a regular basis, and monitor the performance and traffic of the latter,
  • Coordinate continuously with the company responsible for the hosting and maintenance of the website;
  • Develop and maintain a database on LPDC’s website and email addresses to enhance the committee’s outreach;
  • Feed LPDC’s website to function as a resource-hub for researchers and journalists (including proposing new research and sections as deemed necessary);
  • Manage and maintain LPDC’s social media platforms and provide recommendations on posts, captions, etc. paying close attention to the sensitive context of which LPDC operates;
  • Maintain and update the existing photobank that can be accessed and used by the LPDC team;

Monitoring and reporting of media news:

  • Monitor, track and scan LPDC’s online media coverage from social media channels for news and mentions about LPDC and other relevant related news on the Palestinian file (including reporting during crisis events, emergent clashes, etc.)
  • Monitor, track and scan LPDC’s ground media coverage from CSOs and CBOs for news and mentions about LPDC and other relevant related news on the Palestinian file;
  • Contribute at length to the general reporting in light of any emergent conflict and incident in Lebanon and in the MENA region;

Strengthening internal and external communication:

  • Keep a constant updated communication with the LPDC team members, sharing useful links and news relative to the specificity of each department and to any emergent conflict, clashes and incidents in the region;
  • Maintain a constant external communication with the audience by improving systems for increased information sharing (newsletter, answering messages and comments on LPDC’s social media platforms);

Content creation:

  • Provide creative visualizing materials/instruments including video editing for interviews, and interventions and content focusing on LPDC’s projects/pillars adaptive to LPDC’s different social media platforms (Website, Facebook, YouTube, Twitter, Instagram, LinkedIn, etc.);
  • Translate LPDC data and content into engaging and understandable visual material for social media posts;
  • Provide content in Arabic and English languages and ensure quality control of all communication materials in Arabic language, including but not limited to editing and proofreading (including newsletter, publications, videos, speeches, etc.);
  • Keep working on “Jousour” news supplement by collaborating with young writers and artists, copy-edit and proof-read written output in Arabic Language as needed;
  • Write articles, stories, contribute to LPDC’s newssupplement “Jousour” considering the sensitive political context of Lebanon and the region and the Palestinian file by and large.

LPDC communication planning and strategy:

  • Synchronize LPDC’s National framework strategy with the communication strategy and do the necessary adaptation as deemed necessary in light of the emergent key events in the country and the MENA region;

Content support to management:

  • Assist LPDC Chairman with drafting LPDC’s messages and talking points into visualized communication materials easily grasped, and advise on sensitive language;
  • Assist LPDC Chairman with communication and content analysis
  • Consult with and get approval from LPDC Chairman on the communication materials and provide recommendations where applicable;
  • Transcribe and summarize interviews relevant to LPDC’s scope of work;
  • Design efficient outreach tools for the dissemination of LPDC’s messages

Period of assignment: from 01.05.2024 to 30.11.2024 and up to 90 working days.

Please Refer to milestone and deliverables table mentioned in the ToR attached.

  • I. Tender requirements

1. Qualifications of proposed staff

  1. Expert 1: Communication and content monitoring consultant:
    1. General qualifications
  • Qualification (2.1.1):
    • Bachelor’s degree in journalism;  4 %
    • Trainings in digital journalism and online search engines; 4 %
  • Language (2.1.2):
    • Business fluency in Arabic (Written and spoken) 4 %
  • General professional experience (2.1.3):
    • 5 years of proven experience as a journalist in the field of political journalism (local); 8 %
    • 2 years of proven working experience as a journalist in regional magazines, newspaper; 8 %
    • 5 years of proven experience with reporting and writing political news and articles with newspapers and online magazines; 8 % (provision of portfolio of articles)
    • 3 years of experience in the dissemination (writing and editing) of Communication materials on websites and social media channels, especially Facebook and Twitter (press releases, editorial calendar). 4 %
    • Excellent proven writing skills in Arabic with sensitive language for press releases; 8 % (provision of portfolio of articles)
    • Advanced knowledge and experience working on WordPress tools. 8 %
    • Previous proven monitoring experience and tracking of online media news. 8 %
  • Regional Experience (2.1.6)
    • Great understanding and knowledge of the Palestinian refugees’ context and actors in Lebanon; 8 % (addressed in the concept note)
    • Good understanding, knowledge and analytical skills of the recent emerging events relevant to the Palestinian context in Lebanon and in the MENA region); 8 % (addressed in the concept note)

2. Conceptual design

In the tender, the tenderer is required to show how the objectives defined in Chapter 3 (Tasks to be performed) are to be achieved, if applicable under consideration of further method-related requirements (technical-methodological concept). In addition, the tenderer must describe the project management system for service provision.

Technical-methodological concept

Strategy (1.1): The tenderer is required to consider the tasks to be performed with reference to the objectives of the services put out to tender (see Chapter 2 Context) and (1.1.1) reflect the interpretation of the objectives in the ToR with close attention to the sensitivity of the context and in light of the current global situation  10 % (1.3.2) list and briefly describe the recent challenges Lebanon was prone to face in the Palestinian context. 10 %

Only individual candidates will be selected for this consultancy.

Technically eligible candidates will be qualified for the concept note assessment and an interview.

 3. Costing Requirements

The Communication and content monitoring consultant will be hired up to 90 days.

  • II. Requirements on the format of the tender

The structure of the tender must correspond to the structure of the ToRs. In particular, the detailed structure of the concept (Chapter 4) should be organised in accordance with the positively weighted criteria in the assessment grid (not with zero). The tender must be legible (font size 11 or larger) and clearly formulated. It must be drawn up in English (language).

The complete tender must not exceed 10 pages (excluding CVs). If one of the maximum page lengths is exceeded, the content appearing after the cut-off point will not be included in the assessment. External content (e.g. links to websites) will also not be considered.

The CVs of the personnel proposed in accordance with Chapter 4 of the ToRs must be submitted using the format specified in the terms and conditions for application. The CVs shall not exceed 4 pages each. They must clearly show the position and job the proposed person held in the reference project and for how long. The CVs can also be submitted in English (language).

Please calculate your financial tender based exactly on the parameters specified in Chapter 5 Quantitative requirements. The contractor is not contractually entitled to use up the days, trips, workshops or budgets in full. The number of days, trips and workshops and the budgets will be contractually agreed as maximum limits. The specifications for pricing are defined in the price schedule.

How to apply

If you are willing to provide the service, you are kindly requested to abide by the following instructions: 


The Tender Documents consist of: 

Annex1- Financial Offer Template  

Annex2- Terms of Reference 

Annex3- Technical Assessment Grid (not to be filled)

Annex4- Elegibility Grid (not to be filled)

Annex5- General Terms and Conditions+ Annex6- Self-declaration on EU-Russia Sanctions (to be signed)


Further information, regarding the intended project, may be obtained in writing by sending an email to [email protected] during normal office hours by 15.04.2024.  

Noting that in your e-mail the subject should be:  

"Clarification - Tender nb.83462104- Communication and Content Monitoring 21.2202.6-003.00 (Part II)"


The offers/Proposals shall be sent in TWO separate emails to the following email:  

[email protected] 

Latest by 19.04.2024 , till 23:59 o’clock (Beirut Local Time).  


Note: Sending your offers to any other email address or non-compliance with any of the mentioned conditions will result in rejecting your participation in this tender. 


Two Emails shall be sent, one for the Technical Offer and another email for the Financial Offer. 

 Your email subject lines shall be named as follows: 

Consultant Name/Technical offer/ Tender no. 83462104

Consultant Name/ Financial offer/ Tender no. 83462104


- The offers shall be submitted in English language only. 

- The offers shall be signed & stamped. 

- The financial offer must be in USD only including VAT, should be valid at least for four Months after the submission date (Please mention it in your offer). 

- You shall not be reimbursed for your submitted offers. 


Technical and Financial offers/Proposals (in two Separate Emails), 

i-Technical Offer/Proposal which consists of: 

Technical offer as described in the terms of reference

General Terms and Conditions (signed and stamped) 

Self-declaration on EU-Russia Sanctions (signed and stamped) 

Kindly note that any price indication of any item in the technical offer may lead to disqualification.


ii- Financial Offer/Proposal, which should consist of: 

Bank account details of the consulting firm inside Lebanon (fresh account if any)  

Financial Offer (please use Annex1 and quote your fee in USD incl. VAT) 


Detailed instructions of the contents of your offer/proposal and the mode of presentation/submission are attached both in the ToR, assessment grid for eligibility check and Technical Assessment Grid. 


The technical offer has a weighting of T:70% and the price offer F:30% 


Additional Conditions: 

The currency of the contract is USD. The employer shall not be responsible for any currency fluctuation. 

The payment will be made via bank transfer to the company’s local bank account “fresh money”. 

Please note that in case you did not receive any notification in writing within 4 weeks after the deadline for submitting the offers/quotations, it shall indicate that your offer has not been accepted. You shall not receive separate notice to this effect. 

Non -compliance may result in your bid not to be considered.

Applicants might be called for an interview.

In the event the contractor was not registered in the ministry of finance and does not hold an income tax number, GIZ has the right to deduct 8.5 % of the amount presented in the invoices by the contractor.



N.B. GIZ mailbox receive size is capped at 25 MB. Documents exceeding the mentioned MB should be transferred via :Start ( (provide the password within your email)

Friday, 19. Apr 2024
Type of Call
Call for Consultancies
Intervention Sector(s):
Communications & Media
Remuneration range:
> 6000 (USD)
Duration of Contract:
From 1/05/2024 to 30/11/2024