Call for Consultant - Hospitality and F&B trainer

ABAAD Resource Center for Gender Equality

Hospitality and F&B trainer

Terms of Reference (TOR)

Position: Hospitality Trainer

Requirement: Proven experience in F&B, Hospitality

Project: MAKANI AID 012590/03/8

Time Frame for this assignment:  starting in April 2025

Duration: 15 days per training

Location: Jbeil, Suq al Ghareb (Mount Lebanon)

Type of consultancy: service agreement

ABOUT ABAAD

ABAAD– Resource Center for Gender Equality is a UN ECOSOC accredited organization that aims to achieve gender equality as an essential condition to sustainable social and economic development in the MENA region. ABAAD advocates for the development and implementation of policies and laws that enhance women’s effective participation, through a rights-based approach that would bring about tangible change to gender justice. With the purpose of ending gender-based violence, ABAAD adopts a holistic care approach to provide protection and support services to GBV survivors/right holders during times of peace, war and disasters since 2011.

OVERALL GOAL OF THIS ASSIGNMENT

The project entitled “Makani: Education, Protection, Empowerment, and Community inclusion in Lebanon” aims to enhance educational services, empower caregivers, and support economically vulnerable mothers. The project is targeting mothers of economically vulnerable families with children excluded or at risk of exclusion from school build pathways to economic empowerment and social inclusion and improve their opportunities to access income by focusing on achieving four main results: Livelihood promotion, social protection, social empowerment, and financial inclusion.

The project aims to enhance the employability and income-generation capacities of economically vulnerable women by providing them with skills and training in the hospitality and tourism sector. The training will be consisting of 15 days, for a group of 10 to 20 women.

Duties and Responsibilities

1. Develop and Customize a Training Curriculum

• Design a comprehensive curriculum covering customer service, front desk operations, food and beverage service.
• Incorporate practical skills in communication, cultural sensitivity, and service excellence.
• Develop specialized modules on food and beverage (F&B) operations, including menu planning, food safety standards, and service etiquette.

1. Conduct Hands-On Training Sessions:
   • Facilitate interactive workshops and role-playing exercises to simulate real-world scenarios in the hospitality and tourism sector.
   • Provide practical training on table setup, guest relations, and basic conflict resolution.
2. Market Awareness:
   • Offer insights into local and international tourism trends, job opportunities, and career pathways in the industry.
3. Evaluation of skills acquired
   • Develop a pre- and post-to evaluate the skills acquired by the participants, and prepare a report reporting the findings

Logistical Arrangements: If applying as an organization, you will be responsible for booking the venue and providing any necessary materials. This must be reflected in your portfolio and proposal.

Learning Objectives and Expected Outcomes

• Conduct Hands-On Training Sessions:
• Facilitate interactive workshops and role-playing exercises to simulate real-world scenarios in the hospitality and tourism sector.
• Provide practical training on table setup, guest relations, and basic conflict resolution.
• Market Awareness:
• Offer insights into local and international tourism trends, job opportunities, and career pathways in the industry.

Skills Required

• Proven experience in the hospitality and tourism sector.
• Training facilitation experience.

• Experience in delivering training sessions, particularly to marginalized or vulnerable groups.

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• Strong communication and presentation skills.

SELECTION AND EVALUATION PROCESS:              

Evaluation:

Interested candidates should send an Expression of Interest to careers@abaadmena.org by March 14, 2025 including:

• CV/portfolio, demonstrating previous experience in the same requested field;
• List of consultancies and similar trainings conducted in the previous years.

Based on the EoI received, pre-selected candidates will be invited for the second phase of evaluation through a tender in which bidders will be asked to submit a detailed technical and financial offer. The technical evaluation will assess the relevance and adequacy of the proposed approach and the expertise of the consultant, ensuring alignment with the assignment’s objectives and requirements. The financial evaluation will review the cost-effectiveness and overall budget feasibility. Both sections must be satisfactorily addressed for a bid to be considered for award.