UI/UX Expert

1. Objectives and desired results

1. 1. General objective

The objective of the assignment is enhancing the usability, accessibility, and overall user satisfaction of Civil Service Board (CSB) Portal The UI/UX expert will play a pivotal role in optimizing the design and functionality of the CSB’s portal.

1. 1. Specific objectives
2. Improve the user experience across the CSB portal.
3. Increased Users’ engagement, retention, and conversion rate.
4. Develop a modern design portal that aligns with CSB mission and vision.

1. Deliverables

1. 1. Scope of Work

• Creating user personas, user journeys, and empathy maps to better understand the needs and motivations of the CSB target audience.
• Collaborating with CSB team to define project requirements and goals.
• Developing wireframes, prototypes, and design mockups that demonstrate intuitive navigation, information architecture, and visual hierarchy.
• Iteratively testing and refining design solutions based on user feedback, usability best practices, and industry standards.
• Ensuring compliance with accessibility standards (e.g., WCAG) and responsive design principles to optimize usability across different devices and screen sizes.
• Providing design specifications, style guides, and documentation to support implementation by the development team.
• Conducting regular design reviews, presentations, and stakeholder meetings to solicit feedback and communicate project progress.

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1. 1. Assignment deliverables

• User Flows: Visual representations of the steps users take to accomplish tasks within a product or website.

• Wireframes: Low-fidelity representations of the layout and functionality of the portal focusing on structure and content hierarchy.

• Mockups: High-fidelity static representations of the portal user interface, including visual design elements such as colors, typography, and imagery.

• Prototypes: functional templates in HTML, CSS and JS formats of the portal features, allowing stakeholders to experience and test the user interface before development and later to be used by the portal development team.

• Style Guides: Documents detailing design guidelines, including typography, color schemes, iconography, and other visual elements to ensure consistency across the product.

• UI Assets: Exported design files including icons, graphics, and other visual elements necessary for development.

• Design Specifications: Detailed documentation outlining design decisions, interactions, and technical requirements for developers to implement the UI/UX design accurately.

• Accessibility Guidelines: Recommendations and considerations to ensure the digital product is accessible to users with disabilities, including guidelines for screen readers, keyboard navigation, and color contrast.

1. 1. Duration and Engagement

The engagement of the UI/UX expert will be for a period of 1 month, with the possibility of extension based on project requirements and performance evaluations. The expert will work in hybrid mode remotely/onsite and collaborate with Expertise France and the CSB team on a part-time basis.

1. 1. Performance Metrics

              The sign off will be conducted based on the following metrics:

• Quality and impact of design solutions on user experience metrics (e.g., usability,   engagement, conversion rates).
• Timeliness and effectiveness in delivering design deliverables according to project             milestones and deadlines.
• Collaboration and communication skills demonstrated in interactions with CSB Team
• Adherence to project requirements, design specifications, and organizational          standards.

1. Place, duration, and terms of performance

1. 1. Hybrid and onsite at Civil Service Board (CSB)– Beirut

1. 1. Start date: 07/09/2024

1. 1. Working Days: 10 Days.

1. 1. Delivery date: 07/10/2024

1. Qualifications and Expertise

The ideal candidate for the UI/UX expert position should possess the following qualifications and expertise:

• Proven experience (5+ years) in UI/UX design for web and mobile applications, with a         strong portfolio showcasing successful projects and innovative design solutions.             Preference will be given to candidates with a portfolio in delivering similar services for public entities.
• Proficiency in design tools such as Adobe XD, Sketch, Figma, or equivalent software for creating wireframes, prototypes, and visual designs.
• Solid understanding of user-centered design principles, usability heuristics, and   interaction design patterns.
• Proficient in front-end development technologies (HTML, CSS, JavaScript) and their       implications on design implementation.
• Familiarity with user research methodologies, including usability testing, user       interviews, card sorting, and heatmapping.
• Excellent communication skills, with the ability to articulate design decisions, present           ideas effectively, and collaborate with cross-functional teams.
• Awareness of current design trends, emerging technologies, and best practices in              UI/UX design.
• Experience working in agile or iterative development environments is preferred.