Accountability Officer
Requires a Cover Letter?:
no
Contact Person Name:
Angela
Contact Person Position:
Angela
Contact Person Email:
Website/URL to apply Through:
Description:
The tasks and responsibilities of the Accountabiity Officer are as follows:
Strengthen AVSI Lebanon AAP frameworks.
- Ensure referral and follow-up on identified cases as per Safe Identification Reporting and Referrals SOPs.
- Monitor the implementation of AVSI Lebanon AAP framework.
- Conduct regular field visits to project locations to monitor implementation and visibility of Feedback, Complaints, and Response Mechanisms (FCRM)..
- Support MEAL Manager in developing a strategy for Feedback, Complaints, and Response Mechanism (FCRM) promotion internally and externally.
- Provide advice and support on HR procedures, policies, and documents.
- Ensure programs and responses are designed with the involvement and input of community members, including men, women, boys, girls, and any marginalized or at-risk groups.
- Train or brief programme and operations staff, volunteers, and partners on AVSI CAAP the minimum standards for Accountability
- Raise awareness on the complaint mechanisms in place among beneficiaries and targeted communities, as well as key external stakeholders.
- Conduct Focus Group Discussions and field visits with beneficiaries and targeted communities to collect feedback and complaints, along with identifying the preferred communication channels.
- Provide regular reports on complaints, feedback, trends, and service requests.
Provide AAP support and guidance to programmes.
- Develop AAP minimum standards for Cash and Voucher Assistance (CVA) interventions.
- Ensure transparent communication of information sharing of AVSI actions built on previous beneficiaries' consultations and participation.
- Support the development of gender- and age-sensitive awareness materials on the feedback and complaints response mechanism in place.
- Contribute to the development of specific Standard Operating Procedures (SOPs) to run the complaint and feedback mechanism.
NOTE:
Daleel Madani, the civil society network, serves as a platform for organisations to post their professional opportunities, but is not involved in the recruitment process. The hiring organisation is solely responsible for the job and candidate selection.
Last modified:
14 Mar, 2024
Intervention Sector(s):
Labor & Livelihoods
Application Deadline:
Tuesday, 19 March 2024
Contract Type:
Full Time
Period of Employment:
10 months
Salary
N/A
Salary Range:
1200 to 1500 (USD)
Education Degree:
Bachelor Degree
Education Degree Details:
Bachelor’s degree in business or any related field
Experience Requirements:
1 to 2 years
Arabic Language:
Fluent
English Language:
Very Good
French Language:
Very Good
Country/City:
- Lebanon
- Mount Lebanon
- Matn
- Sinn El Fil