Hospitality Management and Services Consultant - ARE Activity

Project Background

The Lebanon Agriculture and Rural Empowerment (ARE) activity, funded by USAID and implemented by Chemonics International, supports Lebanese rural and peri-urban communities to obtain technical and financial resources in order to facilitate increased productivity, sales, and exports, improved business income, while also ensuring livelihood sustainability. To support this purpose, ARE will increase jobs; improve incomes; improve female participation and employment opportunities; increase domestic and export sales; increase private sector investment; improve access to finance; link value chain actors to domestic and international markets; and improve production through improved practices, technology, increased volume, and/or decreased cost. ARE supports two key expected results:
1. Increased domestic and export sales at both firm and farm levels.
2. Livelihoods improved, especially in rural areas and for women.

Summary of Position

The Lebanon Agriculture and Rural Empowerment (ARE) program is supporting multiple tourism and hospitality MSMEs and is seeking targeted technical advisory and support to conduct coaching sessions on hospitality management best practices, focusing on F&B Services, Accommodation Services, Visitor Management, Customer Relation Services, and Quality Control.
The hospitality management specialist will closely follow up on the coaching sessions design and delivery with ARE team.
The objective of this advisory service is to:
- Improve the hospitality management skills of ARE tourism partners and enable them to adopt best practices in their businesses.
- Build partners’ capacity and know-how on providing hospitality services including F&B and accommodation.
- Help ARE partners optimize their hospitality operations and deliver high quality services.
- Help ARE partners ensure and monitor customer satisfaction.

Deliverables and Timeline

1. Assess the hospitality services and conduct a gap analysis for each of the partners and draft a report summarizing the results of the assessment: 22 Days

2. Design the general training and needed follow-up individual coaching sessions for the partners on best practices in F&B services, accommodation services, quality control, and customer relation services: 3 Days

3. Prepare tailor made tools and standard operation procedures (SOPs) for each of the partners to be used in their hospitality services to optimize their operations and ensure high quality services: 3 Days

4. Deliver the general training and needed follow-up individual coaching sessions, train the partners on tailor-made hospitality management tools and procedures, and provide the trainees with a digital copy of the coaching sessions material and a simplified digital tool: 22 Days

5. Prepare a final report on the intervention: 1 Day

The estimated LOEs suggested in the table for each milestone are indicative and non-binding yet with a total LOE ceiling up to 51 workings days (not to exceed).

Place of Assignment

The Hospitality Management and Services Consultant is expected to travel to the areas of operation to conduct field visits to the physical location of ARE partners and SMEs to be assessed. He/she is welcome to work from ARE’s program office space in Beirut if needed.

Reporting

The Hospitality Management and Services Consultant will report directly to the ARE’s Program Manager and/or Program Director and/or DCOP/CTO.

Qualifications

• Bachelor’s or master’s degree in one or several of the following areas: Business Management, Tourism & Hospitality or other relevant degree.
• At least 7 years of relevant experience, especially in Hospitality Management & Services in Lebanon or the region.
• Fluency in spoken and written English and Arabic required.

Ineligible Consultants:

Government employees: any person paid by the Lebanese Government, occupying an established position, either temporary or permanent, part-time or full-time, within a Lebanese Government institution.

Individual consultants or firms that appear on the List of Parties Excluded from Federal Procurement and Non-Procurement Programs. The list can be found at http://epls.gov.