Registrar - Akkar

Main purpose
•    The registrar will ensure registration and admission of patients visiting MSF health facilities and pre-pare the patient for his/her consultation according to MSF protocols

 Accountabilities

• Welcome patients, inform them about how the facility functions, and ensure the availability of a comfortable waiting area for them and their relatives.
• Ensure good flow of patients avoiding overcrowded rooms and having patients standing up for long time while waiting for their turn.
• Direct patients to appropriate medical visits.
• Keep the patient reception area and patient waiting area organized and clean.
• Bring any patient with an obviously serious medical problem to the attention of the medical assistant/doctor.
• Bring to attention to the logistics team or supervisor any logistical items requiring repair or replacement in the reception area
• Identify patients and register their administrative details: The associated activities are, amongst others:
  • Create and update files for patients according to protocols, and ensure maintaining and filing system in good condition.
  • Record basic demographic information and other relevant information of patients in the medical files and registries
  • Assign and print patient ID cards, record information pertaining to the registration and reception of patients in the medical files and direct patients for future visits
  • Ensure, maintain and promote confidentiality regarding all information registered.
• Keep record of daily attendance, exits (cured, defaulter, death or transfer), and collaborate with the medical team in their tracing of defaulters to ensure they come back
• Report daily to the hierarchical superior about daily/weekly patient visits, admissions, defaulters, etc.
• Carry out relate additional tasks asked by supervisor
• Attend training as requested by supervisor  

 Specific Activities (linked to the context)

• Ensuring safe and correct administration of MH patients and children for Vaccination
• Ensure that Patients are wearing a mask (if not providing one and collect it after their visit)
• Make sure Patients are respecting the IPC measures while waiting (wearing the mask and keeping the distance, disinfection of their hands, when entering the clinic)
• Following up with patients for MH appointment if required
• Participating with all the team in implementing the SGBV protocol, identifying possible victims of SGBV and referring them to the focal point as per SGBV protocol so that they receive the necessary treatment.
• Attends meeting and training as proposed by the Organization in order to engage in a continue development of his/her skills
• Respects all protocols and measures put in place for CoVid prevention and promote the respect among patients and colleagues
• Perform any other tasks, as requested

Requirements

Education

Completion of secondary education is highly desirable. Basic literacy and basic knowledge of mathematics, basic computer literacy are essential

Experience

Experience working with hospitals, MSF, or other NGOs is an asset.

Experience in hospital administration or reception, customer service are an advantage

Languages             

Arabic essential. English desirable

Competencies

Commitment, Flexibility, Stress Management, Team spirit, Heart of compassion and service