Fundraising Agent – G4 – HRR040 – UNOPS Contract - Beirut, Lebanon (PSP Unit)
Interested qualified external persons meeting the requirements of the attached Job Description can apply online through the following website: https://lb.unhcrjobs.org/ no later than COB 14/07/2022.
Please note that only applications received through the above website will be accepted and no applications will be accepted through email.
Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern is subject to proof of vaccination against Covid-19.
Only short-listed candidates will be contacted. UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees). UNHCR strongly encourage qualified female applicants for this position, applications form individuals with special needs are encouraged. Shortlisted candidates may be required to sit for the written test and/or oral interview.
UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, colour or ethnic and national origins, religion or belief, or sexual orientation. UNHCR has a ZERO TOLERANCE policy on sexual exploitation and abuse, and sexual harassment. Successful candidates will be subject to mandatory UN Sexual Exploitation and Abuse and Sexual Harassment clearance check prior to receiving an offer.
UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).
General Background
The United Nations High Commissioner for Refugees (UNHCR) is mandated to lead and coordinate international action to protect and assist refugees and other persons of concern.
Private Sector Partnerships Service (PSP) sits within UNHCR's Division of External Relations (DER) and is responsible for mobilizing resources from the private sector for refugees. UNHCR have developed a $1 Billion Private Sector Fundraising Strategy 2018-2025. This strategy focuses on both Individual Giving and Private Sector Partnerships and identifies priority fundraising markets and regions.
Individual Giving (IG) is targeted at the general public to secure the support of individuals through regular, unrestricted donations, cash appeals and legacies. The aim is to generate both monthly and one-time donations from individuals using various channels and methods including direct mail, face-to-face fundraising, telemarketing, digital fundraising, DRTV and emergency fundraising, with focus on strong donor loyalty and lifetime value.
The purpose is to maximize the donor base from the individual giving (IG) for UNHCR, those with the ability to provide donations of between $1 to $10.000 per year to UNHCR.
In support of IG Programmes in the Gulf and MENA region, PSP needs to hire a donor care assistant who will be responsible to raise funds from donors and prospects in line with overall unit objectives and target.
Purpose and Scope of Assignment
The incumbent will be tasked with the following duties and responsibilities in relation to the above areas:
- Raise funds for each assigned campaign and regularly meet or exceed fundraising targets
- Research donors and prospects to gain insights and understand donors
- Actively engage donors via various fundraising techniques including calls, emails, follow ups to raise funds, steward, upgrade and retain these donors
- Create donor journeys from design to implementation as required for the different segments
- Support the Donor Care Associate with putting in place key journeys for regular giving and upgrade to middle donors
- Handle donor cases and requests in a timely and efficient manner
- Create surveys that will help understanding the database better and create a mechanism to loop back the gathered insights to the team
- Constantly feed the team with donors' insights and feedback to help improve and redirect campaigns and creative content creation.
- Knowledge of CRM and other available marketing tools to perform tasks as required
- Promote the values and ideals of UNHCR in the conversations with the prospects
- Actively participate in weekly team meetings and in UNHCR related meetings and activities
- Perform any other related duties that may be required.
Monitoring and Progress Controls
- Meet the fundraising target of each campaign in both income and number of donors.
- Meet the KPIs for donor care, mainly retention and attrition rates, frequency of giving, regular conversion rate, upgrade to Middle percentage.
NOTE:
Daleel Madani, the civil society network, serves as a platform for organisations to post their professional opportunities, but is not involved in the recruitment process. The hiring organisation is solely responsible for the job and candidate selection.
- Lebanon
- Beirut
- Beirut