Helpline Volunteer - Beirut
Save the Children is a global humanitarian organization committed to diversity and inclusion, working towards empowering and protecting children worldwide and in the countries where it operates. Save the Children highly encourages and welcomes receiving applications from qualified candidates regardless of their diverse gender, orientation, disability, marital status, race, colour, ethnic origins, religion and beliefs. Save the Children has a global policy on anti-harassment as well as zero tolerance for discrimination, bullying, sexual exploitation and abuse. All applications will be looked at and treated with the strictest confidentiality and transparency regardless of the diversity of candidates.
Kindly apply by sending your resume to the following email:[email protected]
Please mention the position you are applying for in the email subject.
Save the Children does not charge a fee at any stage of the recruitment process
Who we are?
Save the Children's work saves and improves children's lives around the world. We work to ensure children have healthcare, food and shelter, as well as learning and child protection services when children need it most. We are committed to helping all children achieve their full potential by ensuring they grow up healthy, receive a good education, and stay safe.
Securing children's rights is the foundation of our work. Millions of children around the world are denied their rights, simply because of who they are or where they are from. We know that to ensure every child has the chance for a future their rights must be upheld.
Through our programming, emergency responses and advocacy, we put the most vulnerable children first, tackling the barriers to survival, learning and protection.
Tasks and Responsibilities
The scope of the role will include the following tasks:
- Main Mission: The helpline volunteer is responsible for handling SCI helpline number by receiving complaints and feedback calls. The helpline volunteer is also responsible to log the detailed notes of each call and track all calls’ details in the complaints and feedback database and close the feedback loop. In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.
- Specific tasks:
- - Handle current and new FRM channels (including data entry, screening, validating, etc.).
- - Answer phone calls received by the helpline number
- - Identify the profiles, needs and expectations of the callers
- - Take detailed note of any pending needs, complaints or issues reported by the callers
- - Report any urgent feedback to the line manager as per the defined process.
- - Provide relevant assistance to callers if needed: accurate information and orientation on the sectors’ services
- - Follow-up on service mapping (internal & external)
- - Conduct monitoring activities as requested by the supervisor
- - Support in closing the FRM cases
NOTE:
Daleel Madani, the civil society network, serves as a platform for organisations to post their professional opportunities, but is not involved in the recruitment process. The hiring organisation is solely responsible for the job and candidate selection.
- Lebanon