Requires a Cover Letter?: 
Application Submissions Guideline: 

Please submit your resume and cover letter to" [email protected]" with the subject line "Secretary" 

Contact Person Email: 
  • Coordinate and schedule appointments based on the availability of specialists and service users, and confirm the appointments accordingly.
  • Arrange room bookings as required for appointments and meetings.
  • Liaise and coordinate with specialists, case managers, and social workers to ensure comprehensive care for beneficiaries.
  • Facilitate the access of beneficiaries to the needed service, through scheduled appointments, ensuring punctuality and timely service.
  • Notify specialists promptly of beneficiaries' arrivals or cancellations.
  • Prepare transportation payment vouchers for beneficiaries and process reimbursement for their transportation expenses.
  • Manage inbound and outbound calls efficiently and in a timely manner.
  • Address inquiries from visitors and callers, providing necessary information or referring them to the appropriate resources.
  • Enter data accurately into the software system to maintain up-to-date records and documentation, while respecting confidentiality and data protection
  • Create, organize, and maintain digital and hardcopy files, ensuring efficient file management systems.
  • Enforce Center security measures by controlling room access and adhering to safety protocols.
  • Greet and assist beneficiaries via phone or in person, directing them to the appropriate services.
  • Handle incoming phone calls, directing them to the relevant personnel or departments.
  • Document new referrals received through walk-ins or phone inquiries.
  • Address beneficiaries’ inquiries promptly and liaise with the relevant departments to provide necessary assistance.
  • Update and maintain accurate documentation of service users’ data.
  • Prepare copies of necessary tests and tools required by doctors and specialists.
  • Verify transportation expenses and prepare receipts for reimbursement accurately.


Daleel Madani, the civil society network, serves as a platform for organisations to post their professional opportunities, but is not involved in the recruitment process. The hiring organisation is solely responsible for the job and candidate selection.

Last modified: 
14 May, 2024
Intervention Sector(s):
Human Rights & Protection, Mental Health
Application Deadline:
Friday, 24 May 2024
Contract Type:
Full Time
Period of Employment:
One Year renewable upon availability of funds
Salary Range:
800 to 1200 (USD)
Education Degree:
Bachelor Degree
Education Degree Details:
• Bachelor's degree in a relevant field. • Minimum of 1 to 2 years of experience in a similar role or field. • Proficiency in office software (e.g., Microsoft Office suite). • Excellent organizational and time management skills. • Strong communication skills, both verbal and written. • Ability to multitask and prioritize tasks effectively. • Attention to detail and accuracy in data entry and record-keeping. • Ability to work independently as well as part of a team. • Familiarity with healthcare or social services settings is preferred. • Knowledge of appointment scheduling systems or software is advantageous.
Experience Requirements:
1 to 2 years
Arabic Language:
English Language:
French Language:
  • Lebanon
  • Beirut
  • Beirut
  • Lebanon