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IT Technician and Help Desk Support

Requires a Cover Letter?: 
no
Application Submissions Guideline: 

All individuals interested in being part of the Social Welfare Institutions, and who fit the criteria listed should apply by sending an e-mail to "hr.manager@daralaytam.org" under the subject "IT Technician and Help Desk Support"                           

Contact Person Email: 
hr.manager@daralaytam.org
Description: 

Job summary

An IT Help Desk Technician is responsible for providing technical support and assistance.

Responsibilities

  • Serve as the first contact with users who need technical assistance via the phone or email
  • Perform troubleshooting using different diagnostic techniques
  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues
  • Provide quick resolution and excellent user service
  • Redirect unresolved issues to the next level of support personnel
  • Provide needed information on IT products or services
  • Keep record of problems and their resolution 
  • Follow-up with users 
  • Provide feedback on processes and make recommendations on areas to improve
  • Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
  • Suggest improvements on procedures

Requirements

  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and  remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BT/TS in IT, Computer Science or relevant field
Expired

NOTE:

Daleel Madani, the civil society network, serves as a platform for organisations to post their professional opportunities, but is not involved in the recruitment process. The hiring organisation is solely responsible for the job and candidate selection.

مؤسسات الرعاية الإجتماعية في لبنان-دار الأيتام الإسلامية

Last modified: 
25 Aug, 2022
Intervention Sector(s):
Children & Youth, Disability, Family, Social & Cultural Development
Application Deadline:
Thursday, 15 September 2022
Contract Type:
Full Time
Period of Employment:
open-ended
Salary
N/A
Salary Range:
< 800 (USD)
Education Degree:
Bachelor Degree
Education Degree Details:
BT/TS in IT, Computer Science or relevant field
Experience Requirements:
3 to 5 years
Arabic Language:
Excellent
English Language:
Excellent
French Language:
Very Good
Country/City: 
  • Lebanon
randomness