IT Technician and Help Desk Support
Requires a Cover Letter?:
no
Application Submissions Guideline:
All individuals interested in being part of the Social Welfare Institutions, and who fit the criteria listed should apply by sending an e-mail to "[email protected]" under the subject "IT Technician and Help Desk Support"
Contact Person Email:
Description:
Job summary
An IT Help Desk Technician is responsible for providing technical support and assistance.
Responsibilities
- Serve as the first contact with users who need technical assistance via the phone or email
- Perform troubleshooting using different diagnostic techniques
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues
- Provide quick resolution and excellent user service
- Redirect unresolved issues to the next level of support personnel
- Provide needed information on IT products or services
- Keep record of problems and their resolution
- Follow-up with users
- Provide feedback on processes and make recommendations on areas to improve
- Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
- Suggest improvements on procedures
Requirements
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BT/TS in IT, Computer Science or relevant field
NOTE:
Daleel Madani, the civil society network, serves as a platform for organisations to post their professional opportunities, but is not involved in the recruitment process. The hiring organisation is solely responsible for the job and candidate selection.
Last modified:
25 Aug, 2022
Intervention Sector(s):
Children & Youth, Disability, Family, Social & Cultural Development
Application Deadline:
Thursday, 15 September 2022
Contract Type:
Full Time
Period of Employment:
open-ended
Salary
N/A
Salary Range:
< 800 (USD)
Education Degree:
Bachelor Degree
Education Degree Details:
BT/TS in IT, Computer Science or relevant field
Experience Requirements:
3 to 5 years
Arabic Language:
Excellent
English Language:
Excellent
French Language:
Very Good
Country/City:
- Lebanon