Operations Officer

The Lebanese Observatory for Workers & Employees Rights (LWRO) is a Lebanese independent non-profit organization.

LWRO believes in social justice and seek legal protection for all without discrimination. We are committed to principles supported by the international conventions, declarations, and agreements on human rights and gender justice, particularly, the International Convention for Economic, Social and Cultural Rights, in addition to recommendations set by the International Labor Organization-ILO as a benchmark for practice and vision.

LWRO seeks to achieve its mission and strategic goal that aims at protecting the rights of all workers and employees in Lebanon, by developing gender-sensitive and human rights-based social protection systems and legal frameworks.

Our theory of change works at different pillars guided by the five interrelated principles of social justice: access, equity, participation, gender equality and human rights. Our interventions cover the following: Empowering workers in Lebanon through labor rights literacy and awareness raising; Advocating for inclusive and non-discriminatory labor law, legislation and social protection policies based on gender equality and decent work; Advocating for the democratization of trade union movement.

Tasks and Responsibilities:

1. Operations Management:

• Oversee day-to-day operational activities of the NGO, ensuring compliance with organizational policies and procedures.
• Coordinate logistics for program activities, events, and meetings, including venue booking, travel arrangements, and equipment procurement.
• Monitor operational performance and identify areas for improvement to enhance efficiency and effectiveness.

      2. General Administration 

• Ensure that operations and procedures are in line with LWRO’s policies and procedures. 
• Assists with all operations activities related to the emergency response as requested, including monthly billing, tracking and reimbursements. 
• Requests & ensures all operational monthly settlements are closed and documented (scanned, field…) 
• Prepares Payment Requestor relevant supplier’s/service providers and submit it to the finance department in order to process their payments. 
• Offers support and/or guidance to operation in tracking all petty cash transactions and update related form regularly. 

1. Procurement:

• Manage the procurement process for goods and services required by the organization, adhering to donor regulations and procurement guidelines.
• Identify reliable suppliers and negotiate contracts to obtain competitive pricing and favorable terms.
• Check on the request for quotations (RFQs) related to emergencies before sharing it with supplier’s/service providers. 
• Maintain accurate records of procurement transactions, including purchase orders, contracts, and invoices.

Qualifications and Skills:

• Bachelor's degree in a relevant field such as international development, business administration, communications, law, social sciences, or political sciences.
• Previous experience working in operations management, procurement, or communications roles within the NGO sector is highly desirable.
• Excellent written and verbal communication skills, with the ability to tailor messages for different audiences.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite and experience with procurement and communication tools/software is an asset.
• Ability to work independently and collaboratively in a multicultural environment with sensitivity to cultural differences and diversity.
• Utilize knowledge of law, social, and political sciences to analyze relevant issues and provide insights for programmatic decision-making.
• Stay informed about legal and regulatory developments affecting the NGO sector, particularly in areas related to human rights, governance, and international law.
• Apply social and political science concepts to understand the social context of the NGO's work and contribute to effective advocacy efforts.