Field Facilitator (Full-Time)

GENERAL DESCRIPTION

The field facilitator is a team member of the Embrace Mental Health Center and Embrace Mobile Mental Health Clinic, a traveling clinic that provides free psychiatric consultations to residents in various regions of Lebanese governorates. The field facilitator plays a crucial role by serving as the connecting point between the mobile clinic's beneficiaries and the mental health professionals during their field visits. This role encompasses field tasks such as managing admission intake processes and scheduling beneficiary appointments, among other responsibilities.

*Position requires presence on the field in remote areas 3 days a week. Travel takes place through the Mobile Mental Health Clinic.

ORGANIZATIONAL VALUES

• Respect: To consider all individuals worthy of high regards and respect
• Integrity: To adhere to the highest moral and ethical principles in fulfilling Embrace’s mission
• Compassion: To understand another person’s condition from their perspective and strive to respond to their needs
• Inclusiveness: To actively include stakeholders in decision making and the implementation of Embrace’s strategic goals
• Accountability: To acknowledge and assume responsibility for all actions and decisions undertaken within the organization
• Ownership: To assume one’s responsibility towards their role and the organization, to problem solve and actively seek feedback in a proactive manner
• Collaboration: To actively seek feedback from members of the team and work collaboratively with team members inside the organization as well as engage external partners in fulfilling Embrace’s mission and vision.

MAJOR DUTIES AND RESPONSIBILITIES

• Answering telephone inquiries from beneficiaries and screening calls to determine nature and urgency of inquiry, referring calls as appropriate, scheduling appointments with practitioners or follow up appointments requested by practitioners; instructing beneficiaries as needed regarding administrative and/or logistical procedures.
• Receiving, screening, and registering beneficiaries presenting for services in the Electronic Health Records System.
• Maintaining call back records to provide follow-up for beneficiaries on appointments, or instructions as requested by practitioners.
• Assisting the medical and psychological team with routine procedures, as appropriate to training and/or certification.
• Providing day-to-day staff support for the operations, including preparing documents and reports, providing office services, scheduling, and facilitating meetings and travel arrangements, and/or providing dictation or transcription services.
• Promoting the services of the Mobile Mental Health Clinic during on-site visits.
• Collaborating with a multi-disciplinary team to ensure beneficiaries receive comprehensive care as needed.
• Assisting in maintaining the cleanliness and serviceability of the centre facilities and equipment; arranging for maintenance and repair as needed.
• Completing other miscellaneous job-related duties as assigned.

QUALIFICATON

Technical Skills

• Bachelor’s degree in Business or Public Administration or psychology or social work
• Minimum of 1-years relevant experience in healthcare clinical setting.
• Fluency in English and Arabic.
• Proficient in Microsoft Office Tools (Word- Excel- PowerPoint)
• Experience using Microsoft Office and Teams
• Experience using Customer Relationship Management Systems is desired

Behavioural Skills

• Demonstrates excellent organization and time management skills.
• Demonstrates ability to work in a multidisciplinary team.
• Demonstrates excellent communication, problem solving, interpersonal and conflict resolution skills.
• Demonstrates a high level of professionalism while providing services to beneficiaries or working with internal support staff.
• Demonstrates ability to adhere to ethical considerations and principles about work with vulnerable populations.
• Demonstrates awareness and respect for cultural differences and the ability to work with a diverse range of community members.

TIME COMMITMENT

40 hours a week office work (Full-time)