Requires a Cover Letter?: 
Application Submissions Guideline: 

Upon submission, please include "Your Name - CP Caseworker" in the subject of the email

Applications without Cover letter will not be considered

Only short-listed candidates will have their applications acknowledged

CVs should be no more than 4 pages in length

Please include the details of three employers for professional references in your CV , including line managers & HR departments from the 2 recent employers ( Name, Phone Number, Professional email Address, Employer's name)  

Concern is an Equal Opportunities Employer.

Any attempts to influence the selection process will lead to disqualification

Due to the urgency of this position, applications will be shortlisted on a regular basis and we may offer posts before the closing date

Contact Person Email: 

Job Purpose:

The main purpose of the position is, under the guidance of the Supervisor, to implement Concern’s emergency response in North Lebanon)

 S/he is responsible to ensure quality case management service provision in line with international standards of case management for children in line with key child protection principles including best interests of the child, confidentiality, do no harm, and child participation.

The caseworker will conduct all steps of the case management process (identification, assessment, documentation, and referral (to relevant services) and follow-up) for an assigned number of vulnerable children exposed to or at risk of abuse, exploitation, neglect, and violence.

S/he will organize and carry out work to address an individual's (and their family’s) needs in an appropriate, systematic, and timely matter through direct support and/or referrals.


Main duties & Responsibilities:



Work across different contexts, including local communities, and safe spaces, to ensure CP cases are identified and receive case management support, through a regular presence in the community

Conducts initial assessments for CP cases; conducts regular community visits to work with PSS Officers and community leaders on identification and referral

Accept CP cases referred to Concern by other agencies and community partners

Capacity building of Health practitioners on safe identification and referrals

Adapt/develop vulnerability criteria fitting the local context

Assesses and prioritizes cases according to risk level

Capacity building of Health practitioners on safe identification and referrals


Case Planning and Implementation

Based on the needs identified through the assessment, develop a case management plan, in collaboration with the beneficiary, and with the supervision of the supervisor

Manage cases in line with Standard Operational Procedures (SOPs) and guidelines

Identify, refer and follow up on all services and ensure action points are carried out within the agreed timeframe;

Maintain regular communication with external referral agencies for service provisions

Regularly review, and when needed adjust, the case plan to ensure progress;

Monitor, guide, advise and support beneficiary and their family throughout the process; Provide information and advise the beneficiaries on existing social services and social counseling and how to access them.

Documents cases using case notes and regularly update the database to ensure a comprehensive record of each case

Maintain files, registers, computer databases, and records in paper or electronic format.

Ensure data collection and storage are done confidentially;

Support Concern’s strategy in preventing COVID-19 transmission amongst the team, partners, and beneficiaries, and support a COVID-19-sensitive response.


Support to Project Monitoring, Evaluation, Accountability, and Learning (MEAL):

Ensure inclusion of people with specific needs and minorities in the project activities

Ensure that CRM (Complaints & Response Mechanism) is rolled out and functional

Ensure daily record of attendance per activity and ensure that the data collected is accurate

Collect, store and maintain data in line with agreed procedures for data protection


Co-ordination and Reporting

To directly work with other caseworkers and service providers on the management of caseload and referrals

Provides weekly updates/reports on cases and outreach activities to the Supervisor;

Support the mapping of the available services and organizations operating in the area;

Ensures coordination and synergy with the main service providers in the area of intervention for prompt referral, follow-up, and information sharing;


Work Ethic

Adhere to the standards of conduct outlined in the Programme Participant Protection Policy and Concern’s Code of Conduct;

Support the promotion of the standards outlined in the Programme Participant Protection Policy and Concern Code of Conduct to the team and the beneficiaries, and be committed to providing a safe working environment;

Respect confidentiality and follow ethical guidelines



The tasks of  this job position are not limited to what is mentioned in the job description, additional tasks can be requested as per the programmatic needs


Emergency response

Concern is committed to responding to emergencies efficiently and effectively to help affected people meet their basic needs, alleviate suffering and maintain their dignity. To this end, when emergencies strike and Lebanon Programme is to respond, you may be requested to actively participate in the response, regardless of location, and contribute to the efforts aimed at achieving the humanitarian objective of the organization.


Person specification:


Education: Degree in the Social Work, Psychology, or any related major

Experience: Minimum of two years’ experience in case management implementing CP programs in humanitarian settings

Languages: Good in English and fluent in Arabic

Computer: Good computer literacy, including good knowledge in Microsoft word and excel



Experience in working with different nationalities, particularly with minorities

Knowledge of protection principles in humanitarian aid;

Demonstrated understanding of working with children and particularly vulnerable children

Ability to prioritize, be able to coordinate multiple tasks, and maintain attention to detail

The ability to work as a member of a team is essential.

Flexible and willing to learn and/or adapt to a fluid situation

Flexibility in working overtime when needed and ability to handle pressure well



Good organizational and planning skills

Excellent verbal and written communication skills, with strong attention to detail



Daleel Madani, the civil society network, serves as a platform for organisations to post their professional opportunities, but is not involved in the recruitment process. The hiring organisation is solely responsible for the job and candidate selection.

Last modified: 
07 Dec, 2023
Intervention Sector(s):
Human Rights & Protection, Refugees, Shelter and Non-Food Items
Application Deadline:
Thursday, 14 December 2023
Contract Type:
Full Time
Period of Employment:
Expected till end of April 2024
Salary Range:
1200 to 1500 (USD)
Education Degree:
Bachelor Degree
Education Degree Details:
Degree in Social Work, Psychology, or any related major
Experience Requirements:
2 to 3 years
Arabic Language:
English Language:
French Language:
  • Lebanon
  • Aakkar