Student Service Coordinator for STEP Program

The Student Service Coordinator for STEP provides daily logistical and student support for the program in Bar Elias, Bekaa, ensuring that the study hubs provide a functional and supportive environment for optimal student learning. The program aim to prepare refugees from Syria and vulnerable Lebanese youth aged 18-22 for transitioning to higher education through a 10-month blended bridging model implemented by AUB Center for Civic Engagement and Community Service. 

RESPONSIBILITIES:  

The Student Service Coordinator for the STEP Program will be based in Bar Elias, Bekaa and is responsible for the following:

1. Supervision and daily maintenance of two study hubs in Bar Elias, Bekaa, ensuring security and functioning of computers as well as high speed internet.
2. Ensures all program materials and supply needs are provided in a timely manner.
3. Coordinates with local instructors and AUB faculty supervisors (curriculum, class schedules, absences, etc.); Students (class schedules, absences, etc.); local partner NGO; IT and service providers.
4. Follows up regularly with local instructors on students’ daily attendance and document according to requirements.
5. Supports students and instructors in the blended/online component of the curriculum.
6. Provides logistical, administrative and operational support as requested by project manager.
7. Conduct research for progress reports on field activities, including quarterly evaluation and performance monitoring.
8. Monitors and reports monthly on field expenses in coordination with local NGO and project manager
9. Conduct ongoing outreach for potential applicants and engage with key stakeholders, institutions of higher education, refugee-serving NGOs and initiatives (including scholarship providers), humanitarian agencies, and representatives of the ministries of education and social affairs.
10. Develops best practices and tools for student services in coordination with the management team and project partners.
11. Participates in meetings related to the project as needed
12. Performs other activities as assigned.

MINIMUM REQUIREMENTS:

a.         Language: Excellent interpersonal, presentation, organization, and communications skills

b.         Bachelor Degree from a recognized university in relevant field (computer science/education, social sciences etc.). Master Degree is a plus

c.         3-5 years experience in a similar role preferably within a learning or academic organization, NGO/humanitarian organization.

d.         Previous experience with online learning is preferred. Excellent computer skills/Tech Savvy – able to provide basic IT support. Proficiency in Microsoft Office and Google Applications required.

e.         Excellent interpersonal skills and discretion.

f.          Native Arabic speaker with strong communication and written skills in English.

g.         Good time management, multitasking skills to be able to ensure that tasks get completed on time.

h.         Ability to work in challenging environments, problem-solve and adapt as needed.