Accountability Assistant – Generic Position
CARE International in Lebanon is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.
CARE International in Lebanon and its employees and stakeholders abide by the CARE International Protection from Sexual Exploitation and Abuse (PSEA) and Child Safeguarding Policies.
To apply, send your updated resume and cover letter to [email protected]
Applications will only be considered if you mention the title of the position you are applying for in the subject of the email.
Interviews are being conducted on a rolling basis.
Your resume and Cover letter will be forwarded to the HR department for review against the requirements for the role in which you have expressed interest. A member of our Human Resources team will contact you soon if your profile is considered for the job vacancy, and if more information is needed. If you are not being approached by our Human Resources team, please consider your application automatically registered in our database.
This is a generic posting that does not result expectations of immediate work. If succesful, you will then become part of the CIL roster pool.
- Feedback and Accountability Mechanisms
- Receive feedback and complaints through all accountability channels and tools.
- Centralise feedback and complaints received from various channels into the designated database and archiving systems.
- Refer feedback and complaints to the relevant focal point, ensuring adequate and timely response in compliance with the Accountability Framework and SOP
- Information sharing and Consultation
- Ensure information is shared consistently with affected communities about CARE/ partners mandates and programs, humanitarian principles and existing Feedback and accountability mechanisms.
- Ensure the consultation and participation of affected communities is prioritised by the project teams throughout the project cycle (assessment, planning, implementation).
- Conduct regular consultation with affected communities to proactively share information about interventions, to assess participant satisfaction and collect feedback.
- Helpline Operation
- Be responsible for the proper implementation of all helpline operating procedure.
- Refer participants and non-participants to the relevant service provider based on the priority and need.
- Ensure the follow-up of all cases referred until the closure of the case.
- Address beneficiaries’ queries through the helpline in a respectful and professional manner.
- Provide information directly to GBV survivors respecting confidentiality and the survivor-centered approach.
- Ensure that non-GBV information relevant to the caller’s requests are properly recorded to ensure quick and appropriate referrals.
- Offer Psychological First Aid to callers in distress.
- Track referrals through collecting, tracking, and following up on beneficiary feedback using the referral tools and database.
- Field Work
- Do regular field visits to monitor the distribution/activity/outreach sites.
- Actively collect feedback from people during emergency focusing on their needs and limitations.
- Report back to line manager trendy observations, feedback analysis, and recommendations.
- Provide Psychological First Aid to people in distress on field.
Other responsibilities as assigned by line manager
NOTE:
Daleel Madani, the civil society network, serves as a platform for organisations to post their professional opportunities, but is not involved in the recruitment process. The hiring organisation is solely responsible for the job and candidate selection.
- Lebanon