Regional Virtual & Online Testing Support Specialist (MENA Region)

COMPANY DESCRIPTION:

Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at www.amideast.org.

POSITION DESCRIPTION:

The successful candidate will be based in the Middle East and North Africa region and will be an integral member of the Advising and Testing team based at Amideast Headquarters in Washington, D.C.  The incumbent will support the online and paper test administrations that take place virtually or in computer labs and offices throughout the Middle East and North Africa region under the auspices of Amideast, ensuring the integrity of all testing programs.  The incumbent will have excellent technical and problem-solving skills. The incumbent will coordinate his or her work schedule with and report to the Director of Advising and Testing based at Amideast Headquarters.  

RESPONSIBILITIES:

• Serve as a certified test center administrator for virtual and online testing
• Read and understand all client test administration manuals and other documentation and be able to convey this information to others
• Review requests for test administrations
• Schedule and set up tests through the appropriate platforms and services
• Ensure that all test administrations are scheduled in the most cost-effective manner
• Review proctoring requirements for each administration
• Ensure that the organization’s pool of trained and certified test center administrators and remote proctors has a sufficient number of individuals to meet testing demand
• Assign proctors from existing proctor pool
• Send test admission information to test candidates
• Monitor test sessions
• Serve as technical support for each digital/online test session held in the region
• Provide score rosters/reports for clients
• Prepare reports about test irregularities and associated test security issues in a detailed and timely manner
• Provide statistical reports as requested
• Participate in all test center trainings and meetings
• Adhere to test form management procedures
• Ensure the integrity and professional character of Amideast testing programs
• Respond to inquiries from testing candidates and organizations
• Participate in regular and ad hoc meetings with the Senior Director of Advising and Testing and other members of the Testing Department at Amideast Headquarters, as required
• Other duties, as assigned

QUALIFICATIONS AND SKILLS:
Required

• A Bachelor’s degree in a related field
• Advanced skills in Excel
• Detail oriented
• Excellent organizational and problem-solving skills
• Fluent written and spoken English and Arabic; French desired
• A valid TOEIC score of a minimum of 900 or above and a Pipplet score in Arabic and English representing a CEFR level of C1 or above
• Demonstrated ability to work independently
• Flexibility in working hours/schedule to accommodate test administrations crossing multiple time zones, weekdays, and weekends
• Demonstrated experience with and ability to understand and use program platform software and hardware requirements, and convey such information to clients
• Demonstrated ability to handle issues in a discrete and confidential manner
• Experience with MS Word Mail Merge, MailChimp, SignUp Genius or similar
• Cover letter describing how you meet these qualifications

Preferred

• A Master’s degree in a related field
• Experience proctoring standardized tests

WORK ENVIRONMENT:

The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (temporarily due to COVID-19).

• Computer (laptop or desktop)
• Printer/Photocopier/Scanner/Fax
• Telephone

The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.

Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.