Social Worker

Background

FIRST Step Together Association (FISTA) is a non-governmental organization dedicated to supporting individuals with cognitive impairments, communication disorders, psycho-motor difficulties, learning disabilities, attention deficit disorders, hyperactivity, behavioral, and psycho-social problems. Established in 1993 and located in North Lebanon, FISTA’s mission is to provide education, vocational training, and professional rehabilitation for persons with disabilities, and to advocate for their rights. FISTA adheres to a strict zero-tolerance policy against any form of gift, favor, or hospitality offered to its staff by suppliers. This policy extends to a firm stance against sexual harassment, exploitation, abuse, and child abuse, with a commitment to thoroughly investigate all allegations and take appropriate disciplinary action when necessary.

FISTA is looking for a Social Worker under the “Shabake2” Project which aims to enhance the resilience of civil society organizations in Lebanon to improve crisis prevention and management.

The social worker will provide confidential case management and psychosocial support, as well as referrals to other service providers as needed, and will work with individuals from vulnerable communities to improve their social and psychological functioning. The role involves direct interaction with beneficiaries, collaboration with other professionals and organizations, and contribution to program development.

Responsibilities:

• Compile need assessment, social file, surveys, beneficiaries’ data etc.
• Develop and implement individualized service plans to address beneficiaries' needs and goals.
• Provide counseling and support to individuals, families, and groups.
• Ensure clients’ access to resources, services, and benefits.
• Collaborate with other professionals, such as healthcare providers, educators, and community organizations, to ensure holistic support for clients.
• Handle case assignments, draft action plans, review case progress and determine case closure
• Facilitate multiple care aspects (case coordination, information sharing, etc…)
• Conduct outreach, trainings, and community engagement activities.
• Directly follow-up affected beneficiaries to service providers when needed to ensure access to services.
• Ensure targets are met according to donor’s requirements
• Coordinate with outreach workers to facilitate referrals following the referral pathway.
• Update the service mapping on all available services.
• Update beneficiaries’ data on platforms, ITT sheets etc.
• Help beneficiaries make informed decisions by acting as their advocate regarding their status and protection options.
• Develop effective professional relations and cooperate with other teams throughout the entire case management process.
• Follow up with beneficiaries to keep track of their progress and to ensure satisfaction
• Record cases information, complete all necessary forms accurately and produce statistical reports.

Qualifications and Experience

• Bachelor's degree in Social Work, Psychology, or a related field.
• Minimum of five years of experience in social work or a related field.
• Strong understanding of social work principles, methods, and practices.
• Excellent interpersonal, communication, and organizational skills.
• Ability to work effectively with diverse populations and handle sensitive situations.

Soft Skills:

• Interpersonal Skills: Strong ability to relate well to others is essential.
• Communication Skills: Must possess excellent verbal communication and active listening skills.
• Patience: The ability to remain patient throughout the treatment process.
• Trustworthiness: Expected to maintain confidentiality of patient information.
• Empathy: An understanding and identification with others’ experiences.
• Critical Thinking Skills: The capacity to accurately diagnose and develop effective treatment plans.
• Respect for the roles and positions of each team member.
• Flexibility to adapt to special situations or supervisor requests.
• The ability to work with patients from diverse cultural and ethnic backgrounds.