Case Management Officers

The selected candidate will be supporting beneficiaries/SMEs entrepreneurs through  group counseling sessions, identifying specific psychosocial distresses and needs and referring them when appropriate to specialized organizations for better "self-resilience".

• Ensure that all group sessions are provided with continuous evaluation, follow-up, and closure interviews
• Develop effective tools to enhance the quality of the case management services, assessment, re-assessment, session and  follows up
• Perform comprehensive Psychosocial Support Assessments for groups in vulnerable situations, evaluating emotional, behavioral, and social aspects
• Maintain accurate documentation of case management files in line with the National SOP’s other relevant processes
• Handle referrals to DOTLebanon psychologist and when need to specialized organization
• Identify opportunities to better support entrepreneurs/SMEs through helping them
• Work closely with beneficiaries providing case management services in line with Lebanon’s Standard Operating Procedures
• Evaluate and address all the needs of the beneficiaries in terms of psychosocial and mental health
• Support individual cases when required and provide regular monitoring of all aspects of Case Management services
• Coordinate and collaborate with the MHPSS team leader, Protection Officer, Project Manager, Psychologist, and field team
• Attend required working group and sub-groups meetings
• Assist in providing awareness raising activities related to variety of topics
• Ensure confidentiality of personal data and appropriate management of sensitive cases
• Regularly conduct service mapping to update existing services in the area
• Document the action plan and work with beneficiaries and follow-up with them to ensure developed plans are implemented accordingly
• Ensure that all visits are made on time and all objectives/targets are reached 
• Effectively identify, collect, and analyze relevant data, lessons learned, observation to form conclusions by working closely with the DOT monitoring team
• Complete the reporting requirements as per MEAL’s and donor’s requirement (Monthly, Quarterly, Annually) 
• Undertake other assigned duties 

Physical Demands and Working Conditions:
90%  field visits - 10% office

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DOT Lebanon follows a zero-tolerance policy when it comes to any form discrimination, harassment, and bullying whether verbal, non-verbal, physical, psychological, moral, emotional, sexual and other. Our staff adhere to our organizational purpose and values which are Respect and Human Rights, Integrity, Social Responsibility, Excellence, Transparency and Accountability, and Diversity & Inclusion.
Stemming from our Diversity & Inclusion value, DOTLebanon highly aims to create an inclusive workplace that values diversity and equal employment opportunities without any form of discrimination related to persons’ race, gender, religion, nationality, ethnic origin, disability, age, language, social origin, or other status. 
We strongly encourage applications from women, persons with disabilities and people from diverse backgrounds to apply to our vacancies.