Community Manager

A Community Manager strategically identifies, documents, posts, and creates engaging content for the organization’s projects and activities on social media platforms to inspire the audience to support the organization’s activities. He/she is responsible for building a brand identity and maintaining an active online presence through dissemination of multimedia content online. The Community Manager is also required to have a proven experience in graphic design through visualizing and creating graphics including illustrations, logos, and layouts.

Detailed Job Description

• Conduct brainstorming sessions with different stakeholders to develop innovative and actionable creative initiatives in a responsible manner.
• Produce fresh, innovative work (documents, photos, videos, gifs, and others) that translates complex ideas into compelling print materials and digital experiences for the audience.
• Work closely with the Senior communication officer to brainstorm and develop new communication and reach ideas relevant to the organization’s active projects.
• Write, edit, and proofread social media content.
• Manage content across all platforms, including email and social media.
• Track web analytics to ascertain content engagement levels.
• Create and update the quarterly/yearly communication calendar (including but not limited to events, holidays, social media positing dates, new ideas).
• Handle the website Backoffice (SEO) through continuously updating the information, while adding relevant program contents, pictures, and logos.
• Conceptualize and design the organization’s yearly annual report including: Content writing, dividing the sections/programs/projects, designing the layout, and formatting images and logos relevant to each section while insuring that it reflects the identity of the organization.
• Handle the organization’s mail chimp account from designing and creating campaigns, email templates, and audience tags while sharing weekly mail chimp report to the Senior Communication Officer and Executive Director (# of Opens, Clicks, Bounced, Unsubscribed).
• Document, using high technology products, specific projects, and programs from the start till the end portraying the progress of those projects.
• Ensure that all content on social media feeds align with the organization’s mission, specific project strategies, and approved calendar.
• Schedule and post content on social media feeds, as well as respond to comments on social media to best develop an online interactive community.
• Produce regular reports on competitive social media performance and summarizes audience feedback and insights.  And accordingly help in the content development and social media strategies to expand reach and impact.
• Identify KEY social influencers whom we can engage with.
• Maintain strong knowledge of developments, innovations, and new tech in social media and identifies any that may be of benefit/interest to the organization.
• Prepare the design of presentations for donors when requested.
• Perform any additional tasks, when requested by the Senior Communication Officer. 

Reports to: Senior Communication Officer

Supervisory Responsibility: ----

Collaborates and Works with: HR, Project Managers, MEAL, and field officers.

Knowledge and Experience

• Bachelor's degree in fine arts, photography, advertising, graphic design, marketing, or a related field.

• Minimum 1 year of related experience in content creation, graphic design, social media, in an NGO, agency or corporate setting.
• Proven experience in developing marketing/advertising campaigns from developing vision and the messaging platform to overseeing production on time and within budget.

• Proven graphic design, publication design software, and photography experience with a strong portfolio of illustrations or other graphics. (Knowledge in design software such as InDesign, Illustrator, Dreamweaver, Photoshop)
• Proven experience in Mailchimp and Website backend.
• Experience in creating integrated content across all marketing channels from digital, social media, paid media, mobile, but also understands offline and print.
• Proven experience with concept development.
• Strong creative vision with an understanding of organizational objectives and what message it wants to transmit to the audience and followers (both donors and beneficiaries).
• Good interpersonal skills.
• Keen eye for aesthetics and details
• Demonstrate excellent English and Arabic oral and written communication skills.