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ICT Support officer

Requires a Cover Letter?: 
no
Application Submissions Guideline: 

Please specify in the "Subject" of your email the position you are appliying for.

We recommend that only qualified candidates meeting the requirements should apply.

Only shortlisted candidates will be contacted.

Contact Person Name: 
Lea-Maria Kejejian
Contact Person Position: 
HR Coordinator
Contact Person Email: 
[email protected]
Description: 

Essential Responsibilities and Duties

Operational Roles and Responsibilities

 

User Support

  1. Manage the daily running of IT infrastructure, and give support to staff on IT issues; support the staff with advice, instructions and help via telephone, remotely and by site visits;
  2. Act as a support administrator on the ICT helpdesk, managing incidents and fulfilling basic requests for all users, LRC Staff, etc
  3. Develop and deliver the necessary trainings, together with functional users, for staff on the new software and hardware, including system, O365, SharePoint (Intranet Site) and other new system when implemented.
  4. Monitor the adoption and use of the new software and provide reports and recommendations
  5. Gather requirements from users when new systems or functionalities are to-be implemented
  6. Recommend to the ICT Manager improvements related to software(s) and infrastructure if needed  in order to enhance the efficiency and processes
  7. Monitor and maintain computer systems and network
  8. Maintain network services to ensure constant connectivity
  9. Evaluate, procure and replace material/equipment when needed in line with LRC procurement policies and procedures.
  10. Coordinate the introduction of new software(s) and hardware(s) with the LRC ICT Manager.
  11. Support and assist as required the LRC ICT Manager with the handling of all LRC IT infrastructure in case of availability.
Expired

NOTE:

Daleel Madani, the civil society network, serves as a platform for organisations to post their professional opportunities, but is not involved in the recruitment process. The hiring organisation is solely responsible for the job and candidate selection.

Lebanese Red Cross

Last modified: 
02 Dec, 2022
Intervention Sector(s):
Coordination & Information management
Application Deadline:
Saturday, 10 December 2022
Contract Type:
Full Time
Period of Employment:
1 year contract renewable based on availability of funds and satisfactory performance
Salary
N/A
Salary Range:
800 to 1200 (USD)
Education Degree:
Bachelor Degree
Education Degree Details:
 BS in Computer Science
Experience Requirements:
2 to 3 years
Arabic Language:
Fluent
English Language:
Very Good
French Language:
Basic
Country/City: 
  • Lebanon
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