s part of the MEAL strategy, the Accountability and Referral Officer contributes to enhance PU-AMI accountability towards targeted communities, being responsible for managing the hotline, handling internal and external referrals, feedback and complaints.
Following PU-AMI Guidelines for Complaint and Response Mechanism (CRM), s/he will be the focal point for managing beneficiaries’ feedback and complaints, ensuring a timely response is provided and the CRM database is updated on a regular basis.