Protection Officer

Women Now defines itself as a feminist, women-led NGO dedicated to deepening and strengthening women’s role in Syrian and host communities by enhancing their political, social, and economic participation. We implement programmes in four Women and Girls Safe Spaces (WGSS): two in Northern Syria and two in Bekaa, Lebanon, reaching thousands of women and girls annually. Among our key strengths lies in our holistic approach to supporting women and girls:

1-) Protection: we provide psychosocial support to women and girls through one-to-one case management, group sessions and awareness-raising sessions.

2-) Empowerment: we facilitate the empowerment of women and adolescent girls through education and vocational training, from literacy, English and IT skills, to basic nursing and small business management.

3-) Participation: we work to increase women’s participation in civil and political life and decision-making processes, by strengthening their leadership skills and providing platforms for them to engage in and influence public discourses and frameworks for change.

4-) Advocacy and Research: we amplify women’s voices by supporting local advocacy campaigns, driven by women at the grassroots level, as well as through our own international advocacy work within transitional justice processes and rights-monitoring mechanisms. We document and collect experiences and testimonials, conduct in-depth research and analysis concerning women’s rights, women-led activist movements, feminist civil society initiatives, gender-based violence and women’s living conditions in Syria and host communities.

5-) Community-mobilization and movement-building: We help build and consolidate the leadership and self-organization skills of women and girls, as well as provide platform/spaces for them to voice their opinions, needs, and concerns and to uphold their human rights.

Type of Contract:

Full-Time Position

Tasks and Duties:

First: Monitoring Protection Activities within Women Now for Development – Lebanon Centers:

1-Supervision and Monitoring:

• Directly supervise and monitor protection activities within the centers.
• Collaborate on developing monthly execution plans with PSS workers and ensure their implementation based on available funding and planned projects.
• Supervising case workers.

2- Information Management:

• Monitor and document available information on Drive, ensuring regular updates.
• Develop and enhance the data collection model according to current needs.
• Provide monthly reports to the Program Manager and technical reports to the Protection Department Consultant.

3- Performance Evaluation and Development:

• Develop methods for evaluating individual case improvements.
• Technically evaluate the performance of the protection team and provide necessary training.

Secondly: General Follow-up of the Protection Department:

1-Policy Development:

• Review and develop current policies, emphasizing information and privacy protection.
• Participate in developing general protection and anti-harassment policies.

2- Awareness and Training:

• Organize safe spaces for protection and conduct regular training for staff.
• Prepare educational materials and run awareness campaigns about protection policies.

3-Execution Monitoring:

• Conduct periodic visits to centers to ensure the application of protection principles and policies.

Thirdly: Applied Monitoring of Protection Policies and Handling Sensitive Complaints:

1-Mechanisms Organization and Development:

• Review and develop complaint reception mechanisms and analyze them.
• Organize and provide secure spaces for receiving complaints, ensuring confidentiality.

2-Communication and Intervention:

• Effectively and promptly respond to complaints.
• Coordinate with relevant teams to intervene and investigate sensitive complaints

3-Reporting:

• Prepare regular reports on complaints and measures taken.

Qualifications:

• Bachelor's degree in Psychology or Counseling.
• Minimum three years of experience in a similar role.
• Experience in the Syrian and Lebanese context.
• Excellent communication skills in English.
• Commitment to humanitarian principles and supporting women's rights.
• Flexibility in dealing with diverse cultures.
• Ability to generate reports and resolve conflicts.
• Remote work capability.
• Cultural and religious sensitivity.

Additional tasks as required.