UNV IT Operations Assistant

UN Entity: WFP

Assignment Context:
The TEChnology unit supports the Lebanon operation of the World Food Programme by provisioning the technology infrastructure, applications and support services that underpin the processes through which the above objectives are achieved. The UN Volunteer will support the TEC Unit with technical assistance and IT support in project implementation. The UN Volunteer will day to day report to the IT Operations Associate.

Task description:
Within the delegated authority and under the supervision of IT Operations Associate or his/her designated mandated representative(s), the UNV IT Operations Assistant will:

• Receive TEC goods, assist in registration, labelling, and storage management.
• Deploy Corporate tools, prepare equipment according to global standards, update asset register and assist with updating Global Equipment Management System (GEMS).
• Handover equipment to staff, train staff on system and corporate tools.
• Provide end user support on end-user equipment, Phones, tablets, Laptops, etc.
• Assist in maintaining system infrastructure, switches, access points, office printers, etc.
• Assist in event preparation by setting up meeting room equipment prior to each meeting.
• Assist in Operation Digital equipment used for Humanitarian operation, mobile Point of Sale device (mPOS) preparation, Tablet onboarding.
• Assist in Security telecom equipment management, regular testing, and trainings. This refers to VHF radio, Satellite phones and BGANs.

Required experience
2 years of experience in IT end user support, knowledge of TCP/IP principles, or other relevant programmes; experience with providing 1st and/or 2nd line helpdesk support is an asset, as is experience working in the UN or other international development organization;
• Academic or professional experience in Computer science, Information Technology, Telecommunications or other related field from a recognized institution is desired.
• Excellent oral and written skills; excellent drafting, formulation, reporting skills;
• Excellent interpersonal skills; culturally and socially sensitive;
• Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel;
• Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet; familiarity with database management; and office technology equipment;
• Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines;
• Sound security awareness;
• 2 SDG 2 Zero hunger - End hunger, achieve food security and improved nutrition and promote sustainable agriculture and SDG 17 Partnerships for the Goals - Strengthen the means of implementation and revitalize the global partnership for sustainable development [fill in relevant area of the host agency’s work], volunteerism as a mechanism for durable development, and the UN System.

Languages
Arabic, Level: Fluent, Required
English, Level: Fluent, Required

Inclusivity statement:
United Nations Volunteers is an equal opportunity programme that welcomes applications from qualified professionals. We are committed to achieving diversity in terms of gender, care protected characteristics. As part of their adherence to the values of UNV, all UN Volunteers commit themselves to combat any form of discrimination, and to promoting respect for human rights and individual dignity, without distinction of a person’s race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

Note on Covid-19 vaccination requirements
Selected candidates for certain occupational groups may be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid-19) in line with the applicable host entity policy.

Living conditions and remarks
As this is a national UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials. This position is based in WFP. National UN Volunteers are part of the malicious insurance plan. National UN Volunteers are expected to be culturally sensitive and adjust to the prevailing culture and traditions.

National UN Youth Volunteers in Lebanon are entitled to:

• Monthly Volunteer Living Allowance (VLA) at the amount of USD 1285.24
• Annual and learning leaves;
• Medical and life Insurance
• Free access to different learning platforms.

For more information on UN Volunteer benefits, entitlements and support, please visit:
https://www.unv.org/volunteer-your-country-conditions-service