Quality Support Officer

The Lebanon Health Resilience Project (LHRP) is a five-year project funded by the World Bank. The project is designed to support the Ministry of Public Health (MoPH) strategy to establish a pro-poor Universal Health Coverage program. The project aims to increase access to quality healthcare services to poor Lebanese identified by the Ministry of Social Affairs (MoSA) through the National Poverty Targeting Program (NPTP), based on a proxy-means testing targeting mechanism. All identified individuals will benefit from comprehensive packages of defined health services delivered at 204 Primary Health Care Centers (PHCCs) selected from the MoPH PHCCs network.

The Ministry of Public Health is seeking to recruit a Quality Support Officer to work at the MoPH and will directly support program activities within the LHRP and SLCRP including but not restricted to the non-communicable diseases (NCD), Expanded Program on Immunization (EPI), Accreditation programs, in addition to basic essential health packages provided by the PHCCs.

The MoPH hereby invites eligible Consultants to indicate their interest in providing the Services. Interested Consultants should provide information indicating that they are qualified to perform the Services.

A Quality & Support Officer will be selected in accordance with the procedures set out in the World Bank's Procurement in Investment Project Financing Goods, Works, Non-Consulting, and Consulting Services (dated July 2016 and revised in November 2017, August 2018 and November 2020)

Interested Consultants are requested to provide the following information:

• A CV showing relevant similar experience, previous academic and professional achievement.
• A cover letter explaining the consultant’s relevant experience, as well as previous academic and professional achievements

Expression of Interest must be delivered electronically to the address below not later than Feb. 25, 2024. The subject of the e-mail should be: “Lebanon Health Resilience Project – Quality Support Officer”.

Ministry of Public Health

Attention: Lebanon Health Resilience Project (LHRP)

Title: Project Management Unit (PMU)

Tel: 961 1 830300 Ext: 274

E-mail: [email protected]

Lebanon Health Resilience Project

TERMS OF REFERENCE

Quality Support Officer

(Proc REF: LB-MOPH-404498-CS-INDV)

1. BACKGROUND AND OBJECTIVES

The Government of Lebanon (GoL) has received financing from the World Bank toward the cost of the Lebanon Health Resilience Project (LHRP). The LHRP is a seven-year project that aims to increase access to quality healthcare services to poor Lebanese and displaced Syrians in Lebanon and to strengthen the Government’s capacity to respond to COVID-19. This project will: (i) provide subsidized packages of essential healthcare services to 210,000 vulnerable Lebanese living under poverty line identified by the Emergency Social Safety Net (ESSN) Project; (ii) strengthen the technical and organizational capacities of the Ministry of Public Health (MoPH), Primary Health Care Centers (PHCCs), and public hospitals; (iii) cover the hospitalization bills for COVID-19 and non-COVID-19 claims at private and public hospitals for uninsured Lebanese; and (iv) strengthen the Government of Lebanon’s capacity to respond to COVID-19 pandemic.  

The Strengthening Lebanon COVID-19 Response Project (SLCRP) is a 2-year project financed by the World Bank. The project will finance payment of hospitalization bills for COVID-19 and related health conditions to public hospitals and eligible private hospitals, using provider payment methods as agreed with the World Bank. The project will also finance the procurement and the deployment of COVID-19 vaccines and the operations that support the vaccination rollout, goods needed for the prevention, detection and case management of COVID-19 and related health conditions for public hospital.
The project will support the procurement of new medical equipment or the maintenance of old equipment in public hospitals providing COVID19 and related health conditions medical services. This position will be based at the MoPH in Lebanon.

1. Objective

The Quality Support Officer will work at the MoPH and will directly support program activities within the LHRP and SLCRP including but not restricted to the non-communicable diseases (NCD), Expanded Program on Immunization (EPI), Accreditation programs, in addition to basic essential health packages provided by the PHCCs.

1. Scope of Work

• Supervise and oversee all the Primary Healthcare (PHC) Accreditation related activities in the PHCCs of the National Primary Health Care Network.
• Ensure that all standards of practice, policies, protocols and procedures are developed based on PHC Accreditation standards.
• Organize and participate in surveys (readiness and actual) to assess the compliance of the PHC centers with the accreditation standards.
• Coordinate with the PHC Field Coordinators to ensure that all their tasks and activities are aligned with the ultimate goal of providing high quality health care services in line with the National Accreditation standards.
• Coordinate the planning, implementation and evaluation of all program activities including but not limited to health promotion, screening, educational material development, health care provider capacity building.
• Support monitoring and evaluation, and provide recommendations on improving NCD management in the PHCCs.
• Supervise and monitor the performance of regional/ district level EPI staff on issues related to cold chain management, vaccine stock management, vaccine distribution, data reporting.
• Support in the assessment of the capacity building needs of national EPI staff at both central and district level and organize training session to address the needs.
• Submit a monthly report summarizing all above mentioned activities to the Project Manager.
• Other tasks related to the LHRP and SLCRP within the PMU.

1. Duration

The contract period is for one year, extendable upon satisfactory performance and mutual agreement. The first six (6) months will be considered as probationary period, based on which the consultant’s performance will be evaluated. The contract may be terminated with no remedy if the performance was evaluated as not satisfactory.

1. REPORTING REQUIREMENTS

The Quality Support Officer will report to the PHC Director and the Project Management Unit (PMU) Coordinator. He/She is expected to work closely with the PMU staff and coordinate with MoPH/PHC department staff.

Deliverables

Timeline

Monthly progress report: daily activities and functions performed and achieved

15 days after the end of each month

Semi-annual progress report: monthly activities and functions performed and achieved

Semi-annual

Other deliverables

As required

Deliverables must be submitted to the PHC director and PMU coordinator simultaneously. Deliverables must be reviewed within 15 working days of submission.

1. Qualifications

Education:

• Advanced degree in a health field (MPH, MSc) or bachelor’s degree with relative working experience in the mentioned field.

Knowledge and Experience:

• At least 3 years of experience in health care organizations.
• At least two years of experience in primary healthcare accreditation

Additional Skills & Abilities:

• Fluent in English and Arabic (verbal and written); French is a plus.
• Excellent Computer skills Microsoft Office (Word, Excel, PowerPoint)
• Excellent, interpersonal verbal and written communication skills.
• Attention to detail, strong analytical, decision making, time management and problem-solving skills.
• High level of motivation, integrity and work ethics.