Information Desk Officers- Saida (3 vacancies)

Summary of the Job:

Under the supervision of the site manager, the information desk officer job is to facilitate and schedule vaccination appointments and provide customer service and guidance, alongside supporting the Ministry of Public Health’s vision and effort to tackle the Covid-19 pandemic. 

Main tasks and duties:

• Maintain professional quality of customer service.
• Perform outgoing calls upon request for users who can’t access the appointment system.
• Support patient to complete the vaccination registration on the Covax platform.
• Answering incoming phone call to the vaccination centre hotline, if available.
• Optimize users’ satisfaction by scheduling or rescheduling appointments by phone.
• Provide basic support for users about the vaccination appointment system.
• Provide patient support regarding available services within the centre and expected duration of the vaccination process and its different steps and provide answers to patients’ inquiries regarding any steps of the process.
• Commit to working hours.
• Commit to maintain professional ethics, quality of care, patient confidentiality.
• Abide by all policies and work procedures
• Treat all patients with respect and professionalism
• Perform any other tasks based on needs to ensure proper roll out of the vaccination, upon manager and site supervisor’s request.

Qualifications and experience required:

• Bachelor degree
• Minimum 2 years of experience in Medical/general administration or related field.
• Strong communication and conflict management skills

• Basic Computer skills (especially in using the electronic medical file), electronic printer, fax, etc.
• Languages: Arabic (Fluent), English (Good).