SaWC Team Leader

The SaWC Team Supervisor will be responsible for the coordination, supervision and support of the Senior CW/PSS Case Workers & CP PSS workers by ensuring good delivery of the CP activities in the area of intervention.  The supervisor will support the development of Senior CW/PSS casework and PSS services and will provide training and coaching to his/her team. The Team Supervisor ensures regular monitoring of all Case Work activities and for children, and maintains overview on cases. The supervisor will also supervise workers in delivering both static and mobile PSS activities for children and caregivers to ensure good quality program and to facilitate the allocation of cases identified for casework support through PSS activities
 

Program Responsibilities: 

•          Coordinate the senior CW /PSS caseworkers and PSS street educators in one area of intervention and ensure that they will work accordingly to the guideline and standards

•          Participate in the development of PSS materials

•          Facilitate and co-facilitate training for the PSS and Caseworkers

•          Support, supervise and monitor the activities of PSS and Case Workers

•          Ensure a standardized approach across the different communities where implementing

•          Ensure regular monitoring and on site coaching visits during day and night shifts

•          Provide technical support to caseworkers and PSS workers in the delivery of the activities

•          Highlight any challenge or constraint to Protection Coordinator

•          Participate in the development of best practices and lesson learned

•          Facilitate and co-facilitate training when required 

Monitoring & Reporting:

•          Develop weekly and monthly plan for the Case Workers & PSS street educators including their work in the field

•          Fill observations checklists whenever conducting field visits

•          Compile a weekly report of activities

•          Participate in the development of lessons learned and best practices

•          Ensure that all relevant financial documentation is completed accurately as required by MF’s finance policy.

•          In coordination with the M & E officer, participate in the monitoring and evaluating the program

•          Prepare monthly, quarterly and yearly report

Staff Management and Development:

•          Coach, train, and mentor staff with the aim of strengthening their technical capacity, exchanging knowledge within the team and providing professional development guidance. Engage with the coaching and training support provided to MF 

•          Ensure work is completed in accordance with Case Management Principles and the Practical Guidance Document and new National SOPs.

•          Supervise and mentor direct-report staff, including communicating clear expectations, setting performance objectives, providing regular and timely performance feedback, and leading documented semi-annual performance reviews.

•          Provide constructive feedback and counsel on appropriate career paths and professional development.

•          Promote and monitor staff care and well-being; approve and manage all leave requests to ensure adequate coverage. 

•          Coordination & Representation

•          Liaise and collaborate with other actors when required 

•          Attend CP/SGBV coordination meetings 

•          Maintain positive coordination and relationships with partner and other MF sector staff

Other:

•          Consistently and proactively monitor/assess the safety and security of field teams; promptly report concerns or incidents to MF management and liaise  with community leaders and other external parties as required to maintain/enhance the security environment for MF programs

•          Ensure activities are done accordingly to the  MF logistics policy and in a timely manner to ensure the successful implementation of programs; 

•          Other duties as assigned by the supervisor to enable and develop MF programs

Competencies:

•          Self-motivation

•          strong team spirit

•          dynamic personality and ability to work under pressure

•          flexibility

•          enjoy working in the field

•          well-developed organizational and planning skills

•          Ability to develop partnerships and use networking skills

•          Excellent interpersonal and communication skills
 

Qualifications and Education Requirements:

Education:

•          University degree in social science, social work, psychology, mental health, counselling or relevant field

Work Experience: 

•          Minimum 3 years of work experience 

•          Management experience mandatory

•          Experience in working in child protection, SGBV and organizing activities 

•          Experience in community mobilization

•          Experience in working in emergencies preferable

•          Experience facilitating in trainings/mentoring

•          Experience in working in a cross cultural environment preferable  

Languages:

•          Fluent in written and spoken Arabic and English 

Computer Proficiency: 

•          Proficient in Word and excel