Caseworker Vacancy in Ein El Helwe Camp

Developmental Action without Borders - Naba’a, is a Lebanese NGO operational since 2001. Registered under the Ministry of Interior (no. 104/AD), Naba’a is dedicated to serving all marginalized communities in Lebanon, especially children, without distinction of nationality, color, race, or religion. This includes communities within Lebanese camps and gatherings, as well as local Lebanese communities.

Remarks:

Developmental Action without Borders, Naba’a, does not employ individuals who are married to children (persons under 18). Naba’a enforces a strict zero-tolerance policy regarding sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. All prospective candidates must undergo thorough reference and background checks which will mainly verify employment history, professional performance, and adherence to the aforementioned policies. Furthermore, the selected candidates must provide a satisfactory Vulnerable Sector Screening or an equivalent criminal record check as a condition of employment.

A) Responsibilities of Caseworker:

1. Case Plan Development and Management:

Develop and manage individual case plans for each beneficiary or family, detailing the support required and steps to address their needs.

Regularly review and update case plans to reflect changing needs and circumstances.

2. Resource Connection:

Connect beneficiaries with resources and services available within the program and through external partners, including healthcare, psychological support, shelter, and additional aid.

3. Record Keeping and Archiving:

Maintain accurate and confidential records of all cases, including assessments, case plans, and interactions with beneficiaries.

4. Feedback Collection:

Collect feedback from beneficiaries on the assistance provided and address any concerns or complaints.

5. Implementation of sessions and Identifying at risk cases:

Implement PSS activities in cooperation with the psychologists for the most vulnerable beneficiaries

Support in identifying the most vulnerable and at risk cases in coordination with the psychologists in order to be provided with Cash for Protection   

6. Referrals:

Make referrals to specialized services when necessary, ensuring a holistic approach to beneficiary support.

7. Team Collaboration:

Work closely with other team members, to ensure a coordinated and effective response to beneficiaries' needs.

8. Reporting:

Prepare regular reports on case management activities, outcomes, and insights gained from working with beneficiaries.

9. Compliance with Policies:

Demonstrate complete commitment to Nabaa’s code of conduct and protection policies such as PSEAH and Child Protection.

10. Additional Duties:

Perform other related duties as assigned.

B) Academic Qualifications:

Degree in Social Work, Psychology, or related field.

C) Required Experience:

Minimum two years of Proven experience in case management, preferably in humanitarian contexts.

D) Required Skills:

1. Soft Skills of Caseworker:

Strong understanding of the principles of case management and child protection.

Ability to work under pressure and adapt to challenging situations.

Commitment to humanitarian principles and values.

Excellent communication and interpersonal skills, with the ability to interact with diverse groups and stakeholders in both English and Arabic language

Strong organizational skills and the ability to manage multiple tasks simultaneously.

Ability to work independently and as part of a team

2. Technical Skills of Caseworker:

Computer literacy in outlook, MS Word, PowerPoint, Excel and Internet

Effective report writing

Timely and accurate data entry