Communications Coordinator

Summary of job function:

 Responsible for participating in and supporting the design and implementation of the communication strategy and promoting the image and all activities at SET, across all outlets, including new projects – locally & abroad and producing impactful visuals, and copywriting content that showcases SET organization's initiatives, and events, and stories.

Main Tasks & responsibilities

1.     SET Marketing Strategy

●      Participate in and support the creation and implementation of the communication strategy, and in collaboration with the Managing Partners.

●      Implement SET marketing strategy, as per the Marketing & Communication Lead guidelines.

●      Follow-up on Communication & Marketing needs related to all departments, all SET projects (SET Farmers Market, Tawlet, Dekenet, Beit, Matbakh El Kell), and new projects.

●      Follow up on the yearly calendar of events. 

●      Follow up on needed issues or coordinate publications, presentations, flyers, etc.

●      Coordinate with influencers, public figures, or others when needed.

2.     Content Creation and Management:

●      Develop and execute calendar content aligned with the organization's goals and target audience, under the supervision of the department lead.

●      Follow up, maintain the calendar, posting schedule, and follow-up on all deliverables.

●      Produce written content, including scripts, captions, emailers, and press releases, that effectively communicates our mission, values, and impact - optimized for search engine optimization (SEO) and ensure it meets brand guidelines and voice.

●      Events live coverage (live stories)

●      Follow-up with third parties outsourced for large event coverage when needed.

●      Manage relationships with contractual photographers.

3.     Community Management

●      Posting to social media, Instagram, Facebook, Twitter, Linked In, and YouTube with proper tags, story sequences, and audience engagement ideas, following the content schedule.

●      Update and post weekly menus, as shared by Operations.

●      Update Instagram highlights.

●      Update the website.

●      Respond to customer engagement, reviews, and inquiries on all platforms in coordination with HDs.

4.     ADMIN, Technical – in collaboration with IT specialist

●      Support in creating email addresses & passwords, provide technical support for email admin accounts for @Tawlet and @Soukeltayeb, account security info, etc.

●      Keep track of all domain names and renewing dates, information on servers, hosting, and GoDaddy accounts.

5.     Research:

●      Collaborate with cross-functional teams (HDs, cooks, chefs, etc.) to gather information and insights for content creation. Conduct interviews and research to gather stories and testimonials from farmers, producers, and community members.

●      Plan, attended, and documented field trips to gather information and insights on food heritage in Lebanon for multiple content-creation purposes

●      Stay up-to-date with industry trends and best practices in content creation, storytelling, and visual communication. Stay informed about the latest food, culture, and community development trends and identify opportunities for relevant and timely content creation.

6.     Reporting

●      Daft daily report and share with the direct manager