Tripoli, reporting to Qobayat Field Office- Monitoring Assistant (Retail) SC 4

Organizational Context:

To implement the communication strategy and position WFP Lebanon and its partners among key interlocutors and the general public by supporting and delivering a range of communications activities and overseeing other communications functions.

Job Purpose:

To perform retail activities within a specific coverage area, contribute in the capacity building activities of WFP contracted shops and in collecting and analysing retail data.

Accountabilities:

Within delegated authority and under the direct supervision of the Retail Assistant and the overall supervision of the Head of Field-Office, the Monitoring Assistant (Retail) will be responsible for the following duties:

• Perform Capacity Building visits in shops: organize and prepare visits in advance, visit shops and train shopkeepers on Retail insights, tutor shops to get improvements, lead them on using the Retail Dashboard and Data to perform better, follow-up on shops evolution in terms of Retail standards (questionnaire, alert on issues…)
• Improve the level of contracted shops in terms of Retail standards: hygiene, pricing, safety, data sending, stock processing, Mandatory Range numerical distribution etc…to increase compliance of shops with contracted items;
• Ensure proper collection of all Data about shops (including sales data) to track history of the relationship between WFP and each shop;
• Exchange with the Monitoring team on issues/situation related to shops and if needed to be able to present cases to the Shop Management Group;
• Prepare the evaluation of shops for the contract extension;
• Share with other Monitoring Assistants from other Field Offices to find ways to improve the whole system;
• Coordinate with retailers and Field Office to ensure efficient operations of the retail network.
• Perform other related duties as required.

        Desired experiences for entry into this role:

• Proficient computer knowledge and usage of MS software package
• Advanced knowledge in MS Excel
•  Knowledge of the Field either in WFP or in Retail
• Tutoring skills
• Ability to sell and to convince
• Motivation and eagerness to learn about Retail

Minimum Qualifications:

Education:

Completion of secondary school education. A University degree in education, social sciences, economy, nutrition, agriculture or other related fields is a plus.

Experience:

At least three (3) years of experience in Business with at least one (1) year experience in the fields of education, humanitarian assistance, economy, nutrition, agriculture, refugee operation or other related fields. Experience in an organized Retail Chain and experience of modern trade is a plus.

Language:

Fluency in both oral and written communication in Arabic and English. Knowledge of French language is added advantage.