Field Officer / Akkar

Detailed Job Description

Manage volunteers’ on-site activities: Ensures all equipment is ready at the start of day; all phones/tablets are fully charged; forms and questionnaires are ready.

In coordination with the Senior Field Officer, supervise volunteers and assures that all volunteers are properly performing their tasks/duties and are aligned by the “Nusaned Volunteer Guidelines”.

Track volunteer record skills, availability, and scheduling through bi-monthly follow-up on performance.

Keep records of volunteers' attendance and hours worked.

Answer beneficiaries’ questions, resolve beneficiaries’ problems, and report their complaints.

Fill out the survey questionnaires/tools and referral forms in the areas of intervention. 

Decide on how to overcome the problems encountered during the survey and report and challenges or risks to the Senior Field Officer. 

Prioritise the wellbeing of the volunteers and safety of beneficiaries.

In collaboration with the Senior Field Officer, organise wrap-up sessions and evaluate the daily field activities and progress. 

Support the Senior Field Officer in collecting necessary data for the narrative reports. 

Ensure that houses with missing data are revisited or recontacted before leaving the field the same day.

Help volunteers ensure adherence to quality standards, duties, deadlines, and proper procedures, correcting errors or problems.

Inspect materials, products, or equipment to detect defects or malfunctions.

Perform any additional tasks, when requested by the Project Manager and/or Senior Field Officer. 

Report to: Project Manager and/or Senior Field Officer 

Supervisory Responsibility: Volunteers

Collaborates and Works with: Field Officers, MEAL, Finance, HR, Communication.

Knowledge and Experience 

BA degree, preferably in Business Management or International Affairs.

Minimum of 1 year experience with local and/or INGOs. 

Good team management, and ability to work under pressure.

Good communication, interpersonal and presentation skills.

Excellent command of Arabic and English language (writing, reading, and speaking fluently).

Previous Field Experience in vulnerable areas is a must. 

Volunteer experience is a plus.

Nusaned has zero tolerance towards any form(s) of sexual harassment and/or SEA (sexual abuse and exploitation). It expressly prohibits and will not tolerate any form of harassment or exploitation, be it physical, sexual or psychological. Nusnaed expects all its staff/contractors/sub-contractors/volunteers to be in compliance with the safeguarding/PSEA policy, and any breaches towards this policy would lead to immediate and effective termination of the contract.