F&B Operations Manager

Manage operations and staff at Tawlet MM, Dekenet, Beit Douma, Ammiq,Bakish and any other location to achieve customer satisfaction, quality service, and proper maintenance of all locations, and outlets’ optimal functioning and profitability.

Main Tasks & responsibilities

Manage daily operations and staff across all outlets

Manage outlets’ staff (kitchen, service, cleaning…)

Ensure that their daily tasks are being fulfilled as well as their compliance with outlet and company standards

Manage orders and inventory

Supervise the purchasing (consumables, food & beverages…), following up on the new suppliers

Weekly Visits for all the outlets and close deals.

Opening and pre-opening of the outlets

Responsible for staff’s personal hygiene, appearance, and well-being

Provide constant leadership, counseling, advice, and feedback to team members

Establish targets, KPIs, schedules, policies, and procedures

Ensure consistent delivery of high-quality food, service & experience to customers

Supervise the daily tasks of the drivers

Coordinate F&B orders with the MEK team

Supervise & coordinate Catering Events & New Projects in collaboration with the Catering Manager and concerned Chef

Follow up with the Catering Manager on event quotations, logistics, and needed resources.

Review offers and proposals with the Catering manager, and support with negotiation, as needed

Follow up with the concerned chef on the planning and preparations for the catering event/service needs and equipment list…

Liaise with catering suppliers, in collaboration with the catering Manager & Chef to ensure all resources are available

Ensure customer satisfaction and handle complaints and issues, in collaboration with the catering manager.

Follow-up on payments and collection with Accounting and the catering manager

Manage Customer Relations

Ensure excellent customer experience – premises, staff, food…

Follow-up on customer inquiries, and needs – respond proactively

Set and ensure strict compliance with all relevant Hygiene and Safety requirements

Is involved in all planning associated with each event, right through to delivery

Manage Properties

Ensure all outlets under SET proper maintenance, hygiene, and sanitary standards as per set guidelines

Responsible for car papers and maintenance

Responsible for legal permits and legal documents

Responsible for managing Set Assets across all outlets and stocks

Hire and contract personnel to repair or replace broken items or infrastructure

Check contractor work and ensure it is up to standard

Finance and Reporting

Forecast, plan, and manage all F&B orders, staff, and finance

Set financial goals to maximize sales & revenues, and develop budgets in collaboration with MPs, chefs & managers

Follow up on cost control reporting analyze monthly cost control reports and provide recommendations

Responsible for reaching yearly financial targets set by the company management

Manage and monitor expenditures associated with all equipment repair

Analyze with accounting/finance monthly P&L – provide Analysis and recommendations

Send daily / weekly/monthly reports to concerned team members

International development in F&B

Oversight of international operations/Opening new Tawlet abroad, franchising…

Responsible for documenting and setting development policies and procedures

Follow up on the implementation of Set policies and procedures