Protection of Family Links Field Officer

يتطلب رسالة مع الطلب؟: 
توجيهات التقديم: 

Due to the large volume of applicants, we are unable to respond to application’s queries. Only short-listed candidates will be contacted.

The ICRC is committed to creating an inclusive working environment for all its employees. Inclusion is embedded in the principles and values of the Movement – as it is committed to non-discrimination, as confirmed by the principles of humanity and impartiality, and is open to all, as confirmed by the principle of unity.  

We are continually taking steps to improve diversity and inclusion within the organization as well as ensure it is embedded in our programming.

We are committed to ensuring fair and equitable recruitment and promotion opportunities for all individuals and welcome all qualified candidates to apply to positions at the ICRC. Further, we are committed to achieving gender parity for our staff in management positions, as part of our institutional strategy objectives related to inclusion.

We aim to ensure career development opportunities for staff, our delegation is responsible for setting objectives to ensure more diverse management teams in our context. In parallel, the HR / People and Culture (PAC) Team accompanies and supports this process with the aim of setting people up for success in their future roles.

The ICRC guarantees the protection of personal data and takes the necessary steps to protect employees’ personal data against unauthorized access and transfer. This also applies when the employer entrusts third parties with the processing, preservation and recording of personal data

البريد الالكتروني للشخص المسؤول: 

Job Summary:

The Syria Support Protection of Family Links (PFL) Field Officer supports the implementation and monitoring of ICRC missing-related and PFL activities set by the Syria delegation for the Syria Protection Support (SYS) in Beirut.

Objectives and Tasks:

In line with existing working procedures, and institutional guidelines, the PFL Field Officer:

  • Ensures the proper and timely treatment of all missing-related cases attributed to him/her in the STM inbox (dam_tracing_services). It includes, among others:
  • The treatment of requests in a timely and professional manner, including internal and external follow-up of requests.
    • Ensuring proper individual follow-up of cases, by communicating with other ICRC structures, the sub-delegations in Syria, and National Societies.
    • Ensuring the sharing of information.
    • Ensuring the filing and archiving of relevant documents.
  • Ensures data quality of TC/AoA received from abroad and from Syria.
  • Analyses the humanitarian environment, keeps him/herself abreast on the political developments in the country, and documents herself on the history of the issue of PFL and missing person files in Syria.
  • Translates or interprets upon request.
  • Carries out additional tasks relating to PFL/Missing in Syria.


  • Understands and adheres to the seven Fundamental Principles of the International Red Cross and Red Crescent Movement
  • Understands and adheres to the ICRC Code of Conduct
  • Understands the roles of the components of the International Red Cross and Red Crescent Movement
  • Respects and observes staff regulations and security rules at all times
  • Represents the ICRC in a professional manner at all times
  • Develops and maintains a pleasant and conducive working environment with colleagues and line managers
  • Performs all duties with the highest level of confidentiality in the interest of the employees and the ICRC
  • May be asked to perform tasks not covered in this job description and to provide support to other departments when necessary

Position Requirements:

Minimum Qualifications:

Years of experience required: 2 to 3 years of experience in Social Worker or Call operator or in a similar field

Level of education: Bachelor’s degree.

Field of education: Social Work, international affairs, or similar fields.

Languages: Arabic (Native) English (Full Professional working)

Computer Literacy: Intermediate

Required Competencies

  • Leadership (Basic)
  • Accountability (Proficient)
  • People management (Basic)
  • Teamwork & Collaboration (Proficient)
  • Representing the ICRC (Basic)
  • Beneficiary & Client focused (Proficient)

Job Details:

Job Location: Beirut, Lebanon

Working Schedule: Monday to Friday from 8am to 5 pm

Contract Type: Fixed Term, from May 2024 till September 13, 2024

منتهية الصلاحية


دليل مدني، شبكة المجتمع المدني، يوفر للمنظمات منصة لنشر الوظائف, وليس مسؤول عن عملية التوظيف. كل منظمة مسجلة على دليل مدني هي مسؤولة بشكل فردي عن منشوراتها وعن عملية التوظيف.

آخر تاريخ التحديث: 
16 أبريل, 2024
قطاع(ات) التدخل:
حقوق الإنسان والحماية
آخر مهلة للتقديم:
الاثنين, 22 أبريل 2024
نوع العقد:
دوام‬ ‫كامل‬
مدة الوظيفة:
Fixed Term Contract, from May 2024 till September 13, 2024
USD 1’570 – 2’641 (As per ICRC salary scale, salary setting processes will determine fair setting in coherence with the qualifications of the applicant and the requirements of the job).
نطاق الراتب:
بين 1500 و 2000 (دولار أمريكي)
درجة التعليم:
تفاصيل درجة التعليم:
متطلبات الخبرة:
بين سنتين و3 سنوات
اللغة العربية:
اللغة الانكليزية:
جيد جداً
اللغة الفرنسية:
  • Lebanon
  • بيروت
  • بيروت