Human Resources Manager

About Concern Worldwide:

Established in 1968, Concern is a non-profit, non-governmental humanitarian organisation, dedicated to the reduction of suffering and the ultimate elimination of extreme poverty in the world’s poorest countries. Concern’s vision, our mission and our work are all defined by one goal – ending extreme poverty, whatever it takes. Concern strives for a world free from poverty, fear and oppression. Our culture is values driven and we believe that our people are central to all that we do and are key to delivering on our goal of Reaching the Furthest Behind First. We are committed to ensuring a workplace where everybody feels valued and are enabled to succeed in their work and contribute to delivering on our mission.

Overall Role Purpose:   

Drives the HR department strategic plan in the HR functions of recruitment, learning & development, pay & benefits, and working environment & wellbeing.  The person in this role will be mentoring the employees in the HR department and hiring managers on HR skills. Additionally, this role plays an important role in ensuring equity diversity and inclusion, safeguarding, alignment with Concern Worldwide values, and compliance with policies.

Travel Requirements:   

To Akkar & T5, currently to Tripoli base once on a weekly basis

Responsibilities:

General HR Management:  

• Ensure compliance with HR Policies and Organizational Policies by training, coaching and mentoring HR staff and line managers in Lebanon. Additionally, update these policies for improvement and adaptation when needed;
• Ensure Equity, Diversity, and inclusion policies are integrated in HR policies and procedures;
• Ensure safeguarding is integrated into the employment cycle;
• Ensuring compliant contractual procedures and HR practices.

Management of effective and optimized recruitment processes:

• Provide responsive recruitment support in case of emergencies, while ensuring compliance with organizational and HR policies;
• Tracking recruitment key performance indicators and score cards, detecting bottlenecks, and suggesting solutions to optimize recruitment process;
• Support all programs in identifying their staffing needs;
• Participate to recruitment processes of local employees: validate job request and job analysis, shortlisting applications, interviewing candidates, ensuring effective reference checking, validate final outcome report, ensuring a compliant recruitment process with organizational policies and values;
• Provide support to hiring managers and ensure hiring managers are trained on the policies relevant to recruitment functions;
• Ensure proper integration of new joiners.

Management of Organizational Performance and Development Plans:

• Build organizational capacities on effective performance management reviews and ensure it is timely conducted;
• Setting organizational development plans and monitoring for effectiveness;
• Ensure accountability towards high performance.

Management and Improvement of Employment Benefits:

• Lead salary scale revision exercises;
• Lead insurance terms of reference development, while engaging employees;
• Ensuring maintained automated system of leaves management through Microsoft Power Automate for effective and optimized leaves management;
• Monthly validation of payroll and employment benefits;
• Timely deliver National Social Security Fund and Income Tax reports and payment;
• Provide informed and confidential advice for any staff about to assist them to understand entitlements and duties as Concern staff.

Leading high organizational engagement & healthy working environment:

• Ensure analysis of exit interviews;
• Survey Factors Impacting Satisfaction with Working Environment, suggestion action plan, and monitoring action plan for impact;
• Influence a positive employee experience.

Handling Grievances & Ensuring Accountability:

• Maintain a confidential grievance and complaint procedures that staff can rely upon in line with Concern grievance procedures;
• Advise on disciplinary matters as per policies and labor law;
• Manage collective and individual staff grievances, seeking advice from senior management as required and in accordance with grievance policies;
• Timely & effectively handle complaints, and ensure process steps are fairly conducted: explanation process and decision recommendation;
• Keep track of cases.

Ensure a centralized, up to date, confidential electronic and paper HR archiving system

Representation in Human Resources working groups

Responsibilities in link to people management, the following positions report to this role: 2 HR Officers:

• Participate in recruitment processes for direct reports;
• Support the capacity building and career development of direct reports through technical guidance, on-the-job training, coaching, proper induction, or through other relevant capacity building activities;
• Ensure that direct reports are complying with all organizational policies and procedures;
• Provide direct subordinates with clear job descriptions, conduct role briefings for new hires, and update objectives as per the departmental / organizational goals;
• Organize and distribute work within the team to meet departmental and organizational needs efficiently while ensuring fair workloads for team members;
• Monitor and assess performance through feedback when relevant and appraisals, holding staff accountable for their objectives and providing corrective and constructive feedback as needed;
• Promote team motivation, monitor well-being, and contribute to fostering a healthy working culture;
• Conduct periodic follow-up meetings with direct reports to provide support and address their challenges;
• Facilitate communication and coordination within the team and with relevant departments;
• Address and mediate team conflicts, involving HR as appropriate.

Responsibilities in link to Concern’s values, workplace equality, diversity and inclusion,  safeguarding, and participation in emergency response:

• All managers are responsible for upholding and promoting Concern’s values, demonstrating leadership on workplace equality, diversity and inclusion, and role modelling a positive safeguarding ethos;
• All employees are required to undertake training in equality, diversity and inclusion; the Code of Conduct; and safeguarding, along with any other training required for the role;
• All managers are required to actively participate in any emergency response as and when required.

Responsibilities in link to Complaint Response Mechanism (CRM) Accountabilities, in line with Concern’s commitments under the Core Humanitarian Standard (CHS):

• Actively promote meaningful community participation and consultation at all stages of the project cycle (planning, implementation, M&E);
• Work with relevant colleagues  to ensure that the Complaints and Response Mechanism (CRM) is functional and accessible, that feedback and complaints are welcomed and addressed;
• Work with relevant colleagues to ensure that information about CRM, safeguarding and expected staff behaviour is disseminated among programme participants and communities.

Requirements:

Experience:

• Years of Experience in a relevant role in the following area/s (Human Resources) : 4 to 6 years
• Years of Managerial / Advisory experience: 1 or more

Qualification:

• Educational level in the following area/s (Business or HR degree )  :Bachelor degree in area of specialization

Knowledge and Skills:

• High Commitment to Humanitarian Causes
• Commitment to high standards and ethical principles
• Fluent English and Arabic Langauges 
• Advanced Communication skills for coordination and networking
• Advanced Microsoft Office Pack, including power automate
• Advanced experience in Management of effective and optimized recruitment processes
• Advanced experience in Management of restructuring exercises & Lebanese Labor law knowledge
• Advanced experience in Management of Organizational Performance and Development Plans
• Advanced experience in Employment Benefits, including: Payroll, Salary Scale Revisions. Additionally, NSSF law knowledge
• Advanced experience in Leading high organizational engagement & healthy working environment 
• Advanced experience in Handling Grievances & Ensuring Accountability

Competencies:

• Individual leadership
• Communication and working with others 
• Delivering results 
• Planning and decision-making 

Safeguarding Competencies, Safeguarding Risk Level is High: 

• Addresses the immediate safety of the child or adult and ensures that a safeguarding plan is put in place immediately when the risk of abuse is high.
• Identifies and refers to appropriate services any other associated persons including carers, family members and children at risk.
• Practises in a manner that seeks to reduce the risk of abuse, harm or neglect.
• Uses safeguarding and local context knowledge, and understanding of what constitutes any signs of adult or child abuse, harm or neglect. Including the further recognition of local safeguarding priorities, for example, financial abuse, modern slavery, trafficking.
• Acts to ensure effective advocacy for the adult or child at risk of abuse, harm or neglect.
• Understands local safeguarding structures and arrangements.
• Understands decision making capacity (and laws pertaining to this) as relevant to the country of practice for children and adults.
• "Documents safeguarding concerns in order to be able to inform the relevant staff and agencies as necessary, maintains appropriate records, records the wishes and views of the adult or child at risk and differentiates between fact and opinion. Has an understanding of forensic requirements for example the need to preserve any evidence in SEA cases."
• Shares appropriate and relevant information with other teams within relevant information sharing protocols.
• Acts in accordance with local legislation and best practice guidance relevant to country of practice.
• Recognise obligations to act when they have a safeguarding concern and acting is against the expressed wishes of the person.
• Understands own and colleagues’ roles, responsibilities, and professional boundaries, including what constitutes both organisational and professional abuse. Is able to raise concerns about conduct of colleagues.
• Understands how to access local safeguarding networks and support.

Important information:

Equal Opportunity:

We encourage all eligible candidates, irrespective of gender, ethnicity or origin, special needs, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organization. Concern is against all forms of discrimination and unequal power relations and is committed to promoting equality. 

Concern has an organizational Code of Conduct with three Associated Policies:

The Programme Participant Protection Policy, the Child Safeguarding Policy, and the Anti-Trafficking in Persons Policy. These have been developed to ensure the maximum protection of Programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the Programme and partner organizations, and the standards of behavior expected of them. In this context, staff have a responsibility to the organization to strive for, and maintain, the highest standards in their work, in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies. Additionally, Concern is committed to the safeguarding and protection of adults and children in our work. We will do everything possible to ensure that only those who are suitable to work or volunteer with adults and children are recruited by us for such roles. Consequently, working or volunteering with Concern may be subject to a range of vetting checks, including criminal background checking. 

Data Protection:

During this job application, you will provide Concern with your personal data. Concern takes its responsibilities towards this personal data very seriously and is committed to complying with all relevant data protection legislation.