Case Manager (South Lebanon)

Provide appropriate and timely case management by assessing the needs of individuals with protection concerns, developing and implementing tailored case plans based on needs, and ensuring appropriate follow-up while creating a climate of trust and care.

Job Description:

• Identify cases in need of case management, facing challenges related to protection concerns, and identify the level of the risk (low, medium, or High).
• Conduct comprehensive assessments of identified case needs and develop individualized case plans.
• Monitor and evaluate the progress of beneficiaries toward their goals and objectives.
• Maintain accurate and up-to-date case records for each beneficiary.
• Timely completion of case assessments and plans
• Ensure referrals to specialized multi-sectoral services to the identified cases.
• Provide age- and gender-appropriate awareness-raising key messages on critical SGBV and CP risks, SRHR, available services, and gender equality & and inclusion.
• Provide awareness sessions on critical SGBV and CP risks, SRHR, available services, and gender equality & and inclusion to targeted families.
• Refer beneficiaries to appropriate services and when necessary, accompany them to different service providers if need be
• Provide continuous basic emotional support and counseling through regular follow-up meetings, establishing a relationship built on trust and respecting confidentiality protocols
• Document cases on the internal case management platform and ensure that any progress on the action plan and any significant change in the client’s psychosocial well-being and overall situation is timely and duly recorded
• Conduct and document following internal guidelines and procedures assessments of protection cases
• Ensure proper and safe filing and archiving of case management files to maintain confidentiality of case information per established policies and regulations.
• Close cases when objectives in the case plan are met and no further needs are identified
• Manage and document under the supervision of the Senior Management Supervisor
• Respond promptly and effectively to crises, providing immediate support and coordinating emergency services as needed.
• Develop and implement crisis intervention plans and referral pathways for high-risk cases.
• Support in the monitoring and evaluation process to assess the outcome and impact of case management interventions
• Participate in internal case management meetings and bring to immediate attention any case of special/emergency needs to the Senior Management Supervisor
• Carry out all tasks respecting key protection principles, including but not limited to do no harm, non-discrimination, confidentiality, accountability, and need-to-know principles

Job Qualifications:

• Bachelor’s degree in social work or other social science degree;
• Minimum 2 years of experience in case management in Lebanon within emergency response.
• Good understanding of the local context and social welfare and legal system for child protection services in Lebanon;
• Previous experience working with children/refugees/vulnerable populations.
• Proven experience engaging with different target groups from all backgrounds (children, families, local and international organizations, government, etc.);
• Ability to maintain confidentiality, respect, non-discrimination, and safety of adolescents at all times;
• Ability to provide technical support, training, and supervision of caseworkers;
• Excellent interpersonal and problem-solving skills, creativity and flexibility;
• Strong interpersonal and communication skills.
• Knowledge of relevant laws, regulations, and community resources.
• Flexibility in working overtime when needed;
• Teamwork
• English and Arabic (written, read, and spoken - not mandatory)
• Basic Computer Skills
• Availability of own car
• Ability to follow-up cases in a mobile unit ambiance.