Caseworker

This position will work closely with all members of the team. The caseworker will provide support in the case management of client cases and ensure appropriate client service provision as per IRAP standards. 

Responsibilities:

Manage post-submission client caseload check-in schedule

Serve as main point of contact for clients who have updates for IRAP after the formal submission of their application to an adjudicator 

Conduct client screening and intake interviews, over the phone and in person.

Draft intake, correspondence, and other documents as needed

Organize/update case files and maintain client file database

Attend occasional trainings, capacity-building meetings, and other events relevant to human rights and refugee issues

Other duties as assigned

Qualifications:

BA in legal and / or humanitarian field or related fields -  MA in related field is a plus

Lebanese national or legal resident 

Arabic fluency required, native speaker level preferred

Fluent in spoken and written English

Ability to be flexible in a fast-paced and high-pressure work environment

Highly organized and motivated with excellent time management skills

Able to multitask and manage a high volume workload

Strong interpersonal and communication skills

Sensitivity to client empowerment and to working with clients of all backgrounds, including LGBTI clients, survivors of trauma, and other vulnerable populations.

Prior nonprofit/NGO employment, especially in the international humanitarian context

Proficiency with Microsoft Suite and Google Suite.