Case Management Officer (Child Protection)

Tasks and Responsibilities:

• Identify children in need of case management;
• Ensure that informed consent/assent is taken before opening a case;
• Assess received cases, prioritizing them according to risk level;
• Manage cases with respect for confidentiality, and in accordance with national Standard Operating Procedures (SOPs) and Red Oak guidelines;
• Determine needs of the child and family by completing intake interviews, including legal, therapeutic, medical, psychosocial, and psychiatric evaluations;
• Handle case assignments, draft service plans, review case progress, and determine case closure;
• Record case information, accurately completing all necessary forms and producing case reports of quality reports; 
• Weekly report and weekly narrative report;
• Regularly monitor and support children and families, providing guidance, advice and emotional support, community mediation and referrals;
• Participate in weekly meetings and assessments, sharing progress and obstacles with the team;
• Regularly follow up to ensure all services and action points listed in the case plan are carried out within agreed timeframes;
• Regularly document cases using case notes and other agreed upon forms, update databases to ensure a comprehensive record of the case;
• Store and file CP data ensuring the confidentiality of the information collected and the services

QUALIFICATIONS & EXPERIENCES

• BA in Psychology, Social Sciences, Education or any related fields
• At least two years’ experience in similar jobs, preferably with children and vulnerable populations
• Excellent planning and organizational skills
• Excellent time management skills
• Strong communication skills: strong English skills and fluency in Arabic
• Attention to detail with strong follow up
• Ability to manage sensitive and confidential information
• Team-oriented, with ability to work efficiently independently
• Have excellent interpersonal skills for collaborating effectively with others
• Can multitask, work well under pressure, and work efficiently to meet strict deadlines
• Excellent psychosocial support skills.
• Computer Literacy (Microsoft Word, Excel and PowerPoint)

Red Oak believes in diversity and invites candidates to apply regardless of gender, sexual orientation,
race, color, religion, disability, marital or civil partnership status, or ethnic and national origins, etc.