Protection and Basic Assistance Programme Manager

The Protection and BA Programme Manager will be responsible for the management of different protection & basic assistance projects. Accordingly, the person in this position will be responsible for quality implementation, monitoring, coordinating and supervising Concern’s Protection and BA Programme in Lebanon. The Programme Manager will maintain and further develop the existing programme and identify areas for further programming and geographical expansion. Additionally, manage budgets of the protection and basic assistance projects. The Programme Manager will provide protection & basic assistance technical support & capacity building to partners, and coordinate with local partners on programme implementation, monitoring and reporting.

Main duties & Responsibilities:

Programme Management, Development, Monitoring and Evaluation

• Oversee the day to day management of the Programme in line with agreed work plans and objectives.
• Develop and expand Concern‘s Protection and BA strategy in Lebanon as appropriate through the identification of needs and gaps and sourcing recourses to fill those gaps as necessary.
• Manage the Protection and BA Programme information and management tools, ensuring that relevant work plans, tools and resources are adapted and refined as necessary to meet Programme objectives as defined in approved proposal.
• Provide technical support to managers and local partners on how to mainstream protection into their Programme and strengthen the capacity of key staff to analyze situations in protection terms.
• Provide regular progress reports on achievements against approved Programme proposal and other updates as necessary.
• Ensure continuous learning by applying lessons learned to the on-going implementation of the Programme.
• Ensure the effective management of donor grants through the creation of reports Participate in the design and application of Quality and Accountability initiatives in the Concern country Programme

Collaboration with Partners:

• Engage in local partner assessments and selection procedures, providing input to the assessment of their protection technical capacity.
• Directly oversee the implementation of activities by selected local partners (making sure the partner follows the agreed standards and procedures (reference to project agreement with partner) while carrying out the implementation.
• Lead programme-related aspects during kick-off meetings to foster collaboration, and ongoing programme and organisational coordination with partners.
• Monitoring and maintaining partner workplan progress.
•  Conduct monitoring and support visits on a regular basis.
• Facilitate review and feedback meetings
• Ensure smooth communication and exchange of information with local partners
• Partners capacity building - support the partners with targeted capacity building (in line with capacity gaps/ needs as identified).
•  Ensure effective support from the Concern teams to local partners.
• Conduct thorough reviews of reports received from local partners.

Financial Management:

• Manage the Protection Programme budget in Lebanon, ensuring that Programme expenditure is maintained and managed as per agreed budgets
• Ensure that Concerns’ financial systems are adhered to and those of relevant donors
• Participate in the budget planning and revision exercises on a regular basis in coordination with the Finance team ensuring that the Protection budget and expenditure is accurate and realistic.

Technical Support:

• Provide technical support, advice and direction to Concern’s Lebanon Programme and operations on protection and equality, including reviewing relevant job descriptions & protection & basic assistance recruitment support, proposals, donor reports and communication materials, as you will be requested from time to time.
• Ensure that gender-based violence and children protection case management services across Concern’s operational areas in Lebanon are implemented according to national SOPs, best practice and minimum standards, and champion evidence based innovative adaptations as appropriate. Additionally, support the CP & GBV Case Management Supervisors in ensuring quality CM service & build capacities of CM team where relevant
• Ensure tools & systems are up to date and suggest new systems new systems to management where applicable (referrals, archiving & data protection, and others relevant)
• Work with the protection teams facilitating psychosocial support and emotional support group sessions in the adaptation of IEC materials and sessions delivery modalities that are not only technically sound but suitable to the context and desired social and behavior change as well.
• Work with the MEAL team to ensure that CRMs are appropriately communicated, structured, and managed to receive Protection- and Safeguarding-specific complaints
• Work with protection teams to ensure data is collected, managed and stored securely and confidentially.

Coordination, representation and advocacy

• Actively participate in relevant coordination fora relevant to protection and BA, ensuring that organizational and programmatic priorities are implemented and shared as required
• Promote good understanding among other sectors, partners and communities about the program.
• Develop and maintain strong working relationships with all stakeholders – including government ministries, community leaders, NGOs, UN agencies, and community based organizations to enhance multi-agency and intersector engagement.

Responsibilities in link to people management:

The following positions report to this role: PSS senior office, Case Management Supervisor.

• Participate in recruitment processes for direct reports;
• Support the capacity building and career development of direct reports through technical guidance, on-the-job training, coaching, proper induction, or through other relevant capacity building activities;
• Ensure that direct reports are complying with all organizational policies and procedures;
• Provide direct subordinates with clear job descriptions, conduct role briefings for new hires, and update objectives as per the departmental / organizational goals;
• Organize and distribute work within the team to meet departmental and organizational needs efficiently while ensuring fair workloads for team members;
• Monitor and assess performance through feedback when relevant and appraisals, holding staff accountable for their objectives and providing corrective and constructive feedback as needed;
• Promote team motivation, monitor well-being, and contribute to fostering a healthy working culture;
• Conduct periodic follow-up meetings with direct reports to provide support and address their challenges;
• Facilitate communication and coordination within the team and with relevant departments;
• Address and mediate team conflicts, involving HR as appropriate.

Responsibilities in link to Concern’s values, workplace equality, diversity and inclusion,  safeguarding, and participation in emergency response:

• All managers are responsible for upholding and promoting Concern’s values, demonstrating leadership on workplace equality, diversity and inclusion, and role modelling a positive safeguarding ethos;
• All employees are required to undertake training in equality, diversity and inclusion; the Code of Conduct; and safeguarding, along with any other training required for the role;
• All managers are required to actively participate in any emergency response as and when required.
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Responsibilities in link to Complaint Response Mechanism (CRM) Accountabilities:

In line with Concern’s commitments under the Core Humanitarian Standard (CHS):

• Actively promote meaningful community participation and consultation at all stages of the project cycle (planning, implementation, M&E);
• Work with relevant colleagues  to ensure that the Complaints and Response Mechanism (CRM) is functional and accessible, that feedback and complaints are welcomed and addressed;
• Work with relevant colleagues to ensure that information about CRM, safeguarding and expected staff behaviour is disseminated among programme participants and communities.

Requirements:

Educational Requirement:

• Advanced university degree (Master‘s or equivalent) in Sociology, Psychology, Anthropology, social work, Gender Studies or Development Studies would be preferred.
• Or a first-level university degree (Bachelor’s or equivalent) in one of the afore-mentioned fields or other relevant field with an additional two years of relevant experience, in addition to the experience stated below, will be accepted in lieu of an advanced university degree.
• Training on and/or experience in Protection and basic assistance will be considered an advantage

Experience Requirement:

• At least seven years of relevant NGO experience, including 3 years in managerial positions in Protection or Protection & Cash assistance.
• Protection & cash assistance project management Experience, monitoring and ensuring quality project implementation
• Experience of budget management and report writing in English
• Experience in leading a team and working through a team
• Technical support & capacity building experience on protection matters, including protection mainstreaming
• Experience of implementing protection & basic cash assistance programmes through partners 
• Strategic protection & basic assistance programme management experience , developing and expanding projects 
• Experience of implementing or mainstreaming protection and / or gender equality in projects
• Capacity to work in high pressured, results focused and dynamic environments
• Experience of organisation representation, advocacy and coordination with NGOs/UN, donors and government.

Skills:

• Proven competencies in managing programmes for impact
• Good organisational and planning skills/experience
• Skills in Microsoft office, especially Microsoft Word and Excel
• Excellent communication and negotiation skills
• Fluent English & Arabic (written and spoken)
• Attention to detail, and ability to take initiative
• Cultural and political sensitivity
• Good communication and interpersonal skills
• Strong staff development skills, capacity building and mentoring
• Willing to travel frequently across project locations

Emergency response:

Concern is committed to responding to emergencies efficiently and effectively to help affected people meet their basic needs, alleviate suffering and maintain their dignity. To this end, when emergencies strike and Lebanon Programme is to respond, you may be requested to actively participate in the response, regardless of location, and contribute to the efforts aimed at achieving the humanitarian objective of the organization.

Concern’s Core Competencies Requirements:

Managing yourself: aware of own abilities and areas for development, adapts and uses abilities to work well with others and help achieve Concern’s objectives

Individual Leadership: acts to inspire others by clearly articulating and demonstrating the values and principles that underpin concern’s work. Holds a sense of pride in Concern and loyalty to the organization. Supports others to achieve excellent results

Communication & Working with others: uses the most appropriate channel to share information with others both inside and outside Concern; adapts the message to meet the communication needs of the audience. Works effectively with others, gaining the most from people and situations

Delivering Results: Delivers on commitments, uses appropriate techniques to help achieve agreed objectives

Planning & Decision Making: systematically develops plans towards achieving objectives, makes clear, informed and timely decisions appropriate to the role, in the interests of Concern and those we work with

Creativity & Innovation: Focused on continual improvement, seeks out, develops and successfully implements new ideas that further organizational priorities and the needs of those we work with, builds on proven approaches, evaluates and learns from ongoing work to improve it

Influence, advocacy, and networking: Engages with others inside and outside the organization to promote the interests of Concern and those we work with, gathers and shares a wider knowledge of issues relevant to Concern’s work

Change: Responds positively and constructively to change, managers to take part in change processes in a way that is appropriate to role in the organization

Strategy: focusing on extreme pool & most vulnerable, managing risk, and making decisions

People: Leading by example, motivating & developing, and communicating & influencing

Impact: leading change, driving performance, and removing barriers to delivery

Concern Code of Conduct and its Associated Policies

Concern has an organizational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy. These have been developed to ensure the maximum protection of Programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the Programme and partner organization, and the standards of behavior expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies.