Case Management Supervisor

Objective 1: Responsible of the Case Management Process within his or her perimeter, through the management of a team of XX Case Workers

Reviews staff caseloads to ensure they are manageable and share challenges with senior management;

Supports individual cases where required and provides regular monitoring of all aspects of case management services;

Ensures that staff gaps do not result in breaches in the support to beneficiaries, and support CM Expertt in addressing such issues in the capacity building plan;

Facilitates and attends case conferences for complex cases. Ensures case conferences are called involving relevant stakeholders;

Ensures access to activity material and logistic support, and set eligibility criteria for material in collaboration with the Project Manager;

Provide briefings on child safeguarding and appropriate behavior with children to all case management staff. Ensure any concerns are reported and addressed immediately;

Monitors the case management process using the supervisor’s supervision and monitoring tools;

Ensures the implementation of the internal and National SOPs, guidelines, referral and coordination mechanisms for assistance to children;

Ensures that the identified and referred cases are followed up in an agreed time frame.

Assess fairly and adequately for the cash provision assistance to the most vulnerable and marginalized groups.

Objective 2: Ensure the dissemination of information from senior management to CM team;

Conducts weekly case management meeting with CM team to ensure the dissemination of important information from the field and other sectors in the area;

Objective 3:  Assists the CM Expert in developing capacity building plans;

Objective 4: Enhance the capacity of TDH IT to safely identify and refer CP and other vulnerable cases.

Objective 5: Support the CM Expert in providing technical advice to case workers and senior caseworker on the identified cases;

Objective 6: Reports, Capitalization and Communication

Ensures and monitors the correct documentation of cases through review of files and databases. Ensure confidentiality of information, and that data protection and information-sharing protocols are respected;

Reviews, analyzes and reports on trends in the case management to inform programming;

Assist the CM expert in finalizing quarterly reports for Case management implementations

Trace, Monitor and report the Hotline

Objective 7: Support, Coach, and Monitor TDH IT’s Partners

Review the received databases

Supports individual cases where required and provides regular monitoring of all aspects of case management services;

Ensures that staff gaps do not result in breaches in the support to beneficiaries

Monitors the case management process using the supervisor’s supervision and monitoring tools;

Train the partners on the different relevant and needed topics

Coach the partners in implementing the relevant case management steps that as in-line with the National SOPs

Objective 8:  Manages the team

Supports the recruitment of staff for field positions when needed;

Gives realistic yearly / Program objectives;

Follows up on the tasks assigned to the team / development plan;

Organizes Formal and Informal, Individual and Group meetings;

Responsible for the appraisal cycle;

Any other duties seemed relevant to the position and assigned by your manager.