IT Assistant - GIZ Country Office

 Salary band:

2

IT Assistant

Professional

2A

Job Profile

1. Required qualifications, competences, and experience Qualifications

• Education: Bachelor’s degree in IT
• General familiarity with IT hardware and the software, IT network systems, database software
• Technical digital knowledge in Office 365, including OneDrive, MS Teams and SharePoint.
• Basic experience with Microsoft Intune and cloud connectivity
• Clear understanding of Microsoft Office 365 periodic table and collaboration tools with a competence of using them
• Knowledge in Microsoft Windows Server 2019
• Basic knowledge of the EU GDPR and general understanding of Information Security
• Experience with SAP-HANA is beneficial

Professional experience

• At least 2 years’ experience in an IT position or similar experience in IT area

Other knowledge, additional competences

• Excellent technical knowledge of network and PC hardware, including Microsoft platform (Office 365, Teams, OneDrive, SharePoint)
• Hands-on hardware troubleshooting experience.
• Extensive equipment support experience with laptops
• Working technical knowledge of current network protocols and IP addresses, operating systems, and standards.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals and procedural documentation
• Ability to conduct research into PC issues and products as required.

Personal Attributes

• Effective interpersonal skills and relationship-building skills.
• Good knowledge and command of the English is a must, knowledge of German language is an advantage
• Strong written and oral communication skills.
• Ability to present ideas in user-friendly language.
• Understanding of the organization’s goals and objectives.
• Self-motivated and directed, keen attention to detail.
• Analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to work in a team-oriented, collaborative environment.
• Strong customer-service orientation.

Background:

The IT Assistant’s primary focus is the areas of computer operations, user, and desktop support (hardware and software), helpdesk, and data management. Performs a variety of moderately complex information technology support duties to ensure smooth delivery of technology services. Monitors, operates, or coordinates and assists others in the operation of computer hardware, software, and peripherals to achieve desired results. Utilizes computer equipment, software, and diagnostic tools to perform a broad range of customer assistance, production job processing, equipment maintenance and repair and computer operations assignments. Updates the IT Specialist/Professional on the status of projects or technical issues.

1. Responsibilities

The IT assistant is responsible to provide support to colleagues in the GIZ Country Office and projects:

• Maintain all working hardware and software (IT infrastructure) in optimum condition to minimize interruption to GIZ work
• Ensure that the IT systems in use and comply to the guidelines relating to IT and data security according to ISO/IEC 27001 certification
• Identify relevant problems, issues and assist in formulating implementation-oriented solutions

1. Tasks 

    

    

    

    

IT Infrastructure and tools (hardware, software and networks)

• Format and set up laptops for employees, ensuring all devices are ready for use. 
• Connect devices to the cloud using Microsoft Intune for centralized management and security. 
• Provides assistance in the use of users’ computer hardware, software and operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs.
• Helps maintain all standard and software used in the field structure (e.g., Office365, Payroll, MS Teams, OneDrive, SharePoint)
• Sets up and configures desktop computers, peripherals and accounts assigning security level.
• Helps to install and maintain the local area network (LAN)
• Resolves all computer and internet problems, prepares all the necessary information and provides phone support
• Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate
• Knowledge in PC formatting and joining user accounts to active directory
• Knowledge in connecting network cables to patch panels and switches
• Maintains a list of all hardware and software systems and updates this to reflect changes
• Designs and produces basic reports and track inventory
• Transfers computer files between platforms
• Provides basic configuration, troubleshooting, repair, and maintenance for computer equipment (e.g., notebooks, printers, scanners, disk drives, storage devices, etc..) in accordance with current GIZ standards and may assist with testing computers and peripherals on  a network to diagnose, hardware versus software problems.
• Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns
• Contributes to unit goals by accomplishing related duties as required

GIZ profile: As a provider of international cooperation services for sustainable development and international education work, we are dedicated to building a future worth living around the world. GIZ has over 50 years of experience in a wide variety of areas, including economic development and employment, energy and the environment, and peace and security. The diverse expertise of our federal enterprise is in demand around the globe, with the German Government, European Union institutions, the United Nations, the private sector and governments of other countries all benefiting from our services. We work with businesses, civil society actors and research institutions, fostering successful interaction between development policy and other policy fields and areas of activity. The German Federal Ministry for Economic Cooperation and Development (BMZ) is our main commissioning party.