Health Monitoring Officer

• Flat fee model implementation in the PHCC
• Long-term Primary Healthcare Subsidization Protocol Implementation in the PHCC
• Follow-up on MdM-supported activities
• Supervision / Capacity building
• Monitoring and reporting
• Others

The main responsibilities and activities of the Health and Monitoring Officer can change according to the organization of the work and to the composition of the team.

1. Flat fee model or Long-Term Primary Healthcare Subsidization Protocol Implementation in the PHCC

• Responsible for ensuring validation by case of the specific laboratory and imaging test requested by physicians (General Physicians, Gyn/Obst, Pediatricians)
• Monitoring the correct implementation of the internal referral system or follow-up
• In charge of field-level monitoring of the activities of the partner health structures, including data collection (Phenics), invoices, use of allocated funds, staff attendance, facilities opening hours, consultations timing, etc.
• Responsible of provision of all related documentation requested as administrative procedures as described in the Memorandum of Understanding between PHCC and MdM.
• Keep close collaboration with the Program Manager and Medical Coordinator regarding complaints or medical requests received from physicians on utilization of laboratory and imaging tests.
• Maintain very close collaboration with the MdM Pharmacy Advisor and PHCC Pharmacist on the smooth development of activities in the pharmacy (including stock management, training on Phenix, etc).
• Coordinate with MdM Case Managers and Psychotherapists on the Mental health integration and inclusion component of the project.
• Lead the dissemination of information on the referral system and its procedures to the health facilities
• Support the PHCC in the running of its feedback and complaint mechanism
• Coordinate with the PHCC Director any activity to take place as a health campaign, distribution of kits to pregnant and lactating women among others, be sure to coordinate with the Medical Coordinator and Program Manager
• Provide feedback to the PHCC Director about opportunities to improve the services provision and keep up to standards.
• Promote that every staff follow their tasks accordingly to their job descriptions.
• Coordinate with the PHCC staff round table discussions on work follow up
• In coordination with MEAL Department, lead health-related assessments of the beneficiaries’ needs, impact survey.
• Conduct technical assessments using specific formats.

2. Follow-up on MdM supported activities

• Support the PHCC in designing and implementing community activities such as school health campaigns, and liaise with the Community Outreach Officer/Supervisor on health awareness activities outside PHCC (recommend priority topics, disseminate changes in the services etc) and community mobilization events
• Participate in establishing/improving referral system for secondary and specialized services to ensure timely referrals for emergency care

3. Supervision / Capacity building

• In collaboration with Program Manager and Medical Coordinator, Identify the training needs of medical staff, develop training material, conduct trainings, follow up and pre-post test; with the focus on service provision, especially SRH and IPAC measures.
• Support the PHCC in the implementation of their quality improvement plans with coordination with MdM Quality Officer
• Evaluate patient flow, nursing procedures, and medical record documentation in the center
• Provide technical guidance to the data entry clerk in the PHCC.
• Provides supervision and the technical support to the PHCC team on their daily activities and ensure effective and efficient implementation of the service packages given to patients:

1-On-the-job training of the PHCC staff

2-Answer any technical issues/questions from the PHCC team related to PHC prevention and response activities

• • • Support PHCC in adapting procedures and services to respond to outbreaks and emergencies
• Update oneself on current global standard in PHC and to share this with the PHCC team through in-house lecture sessions, and attend trainings, if requested by MdM

4. Monitoring and reporting

• Provide support to the PHCC team at field level in understanding and analysis of performance indicators.
• Provide analysis of PHCC indicators in monthly reports to the Program Manager, detailing activities done, supervision, training given, assessments undertaken, etc.
• Contribute to monitoring information outputs (i.e. monthly Monitoring Dashboard)
• Coordinate closely with MEAL team to ensure proper data entry on Phenics (national health information system) in comparison with medical records
• Collect data, indicators, surveys and assessments according to the mission’s needs, as requested by the Program Manager.
• Monitor consultation trends, challenges and areas of improvement, and report action plans to program manager.
• Regularly exchange with service users to capture satisfaction, challenges and recommendations, and immediately inform line manager of major barriers to access services or discrimination in service delivery
• Actively promote a learning culture among the PHCC team
• Follow up on the financial aspects through preparing weekly and monthly the financial reports supported by good documentation.
• Report immediately any suspect case of fraud to MdM
• Collect all the data concerning the referral system, epidemiological surveillance and procedures.
• Provide bi-weekly and monthly summary of activities to Program Manager

5. Others

• Attend technical team meetings and coordination team meetings, as requested
• Collaborate and participate, in any field survey, data collection and/or needs assessment organized by MDM in relation to health and mental health
• Ensure MdM and Donor visibility is clearly displayed in the PHCC
• Perform other additional duties on request of the Program Manager

This job description can be modified at any time according to changes in MdM activities or in the context with prior notice and agreement between the two parties. On demand of the direct supervisor, other tasks might be added.

Competencies:

    Good computer skills (Microsoft Word and Excel mandatory)
•    Strong communication skills (verbal and written)
•    Ability to seek, collect, clean and critically analyse data and information needed to achieve the tasks
•    Professional proficiency in Arabic and English is mandatory
•    Good communication skills (oral and written)
•    Experience working with NGOs
•    Ability to cope with difficult security context
•    Ability to travel daily to PHCC 
•    Excellence in organizing, planning, and prioritizing tasks
•    Ability to work with a team as well as to work independently
•    Clear commitment to the project's thematic

• To behave with self-restraint at all times and respect the dignity of the beneficiaries
• To be able to work as part of a team and participate in all activities of the monitoring and evaluation unit
• To believe in concepts of equity, human rights, neutrality, and impartiality
• To demonstrate motivation at work
• To be able to work under pressure and tight deadlines
• To demonstrate a willingness to improve own knowledge and skills by participating in any capacity-building activities
• Respect each team member’s position, work, and specialty

To adapt to special situations or demands from the supervisor