Watchman

Introduction about MSF:

Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organization that delivers emergency aid to people in 70 countries who are affected by armed conflict, epidemics, natural disasters and exclusion from healthcare. MSF offers assistance to people based on need, irrespective of race, religion, gender or political affiliation and our actions are guided by medical ethics and the principles of neutrality and impartiality.

We offer basic healthcare, perform surgery, fight epidemics, rehabilitate and run hospitals and clinics, carry out vaccination campaigns, operate nutrition centers, and provide mental healthcare. Our activities include the treatment of injuries and disease, maternal care and the provision of humanitarian aid. Where necessary, we set up sanitation systems, supply safe drinking water, and distribute relief to assist survival.

Main Objective of the position:

The watchman will be carrying out surveillance and guarding activities in MSF facilities, according to MSF protocols and security rules, in order to ensure the safety and security of all mission's personnel and premises.

Accountabilities:

• Surveying the MSF premise's access and guides people to reception within authorized hours. Contacts administration team for authorizing people access.
• Watching MSF premises and property's perimeter fence through regular patrols. Remaining on duty until other watchman comes to do a handover, never leaving the post unattended.
• Organizing traffic of vehicles within the premises and directs them in and out.
• Checking that the doors and windows are locked, and lights are off when people leave premises. Checking that security lights are working properly and informing line manager of any possible problems.
• Keeping area within MSF premises clean and tidy (ex. empty dustbins, sweep paths, etc.) and performs general maintenance activities of the garden (ex. cut grass, maintain flower beds, prune trees if necessary, etc.).
• Maintaining watchmen's torch and other lighting tools, returning used batteries and keeping the necessary supply of spare batteries. Maintaining communication equipment (radio) in working conditions and providing battery availability.
• Supervising diesel/petrol tank levels and providing spare can(s) of fuel. Ensuring the correct functioning of generator and water pumps (starting, switching off, record sheet of operating hours and maintenance) as well as the correct use of extinguishers (being aware of their location.
• Informing line manager of arrival of any materials before unloading and helping MSF staff carry heavy items, if necessary.

MSF Context Specific Accountabilities:

Screening / Assist Patients:

• Ensuring that patients’ Flow is facilitated: from outside the clinic into the waiting room, then to consultation rooms.
• Assisting in placing patients into the ambulance in case of need.
• Helping in directing patients’ questions to the right medical staff member.
•  Wearing MSF identification while on shift.
• Screening authorized people to enter MSF premises and guiding them to reception within authorized hours. Preventing entry of anyone who does not have a valid reason to enter or contact administration team for authorization.
• Preventing entry of anyone carrying a weapon. Being always polite and never putting at risk their own personal safety.
• Responsible for keeping the entrance area clean.​​​​​​

Guarding:

• Ensuring security of ambulance together with the driver within the premises and direct them in and out.
• Ensuring that no material is taken out of MSF premises without prior authorization.
• Checking that doors and windows in the various buildings are locked and that internal lights are switched off at night.
• Remaining on duty until end of shift or someone comes to do a handover and never leave post unattended during working hours.
• Refraining from entering premises to which access has not been previously authorized.
• Ensuring that the premises are properly locked (doors, windows) and leaving an outside light on when the premises are unoccupied.

Facility Supplies:

• Checking generators, UPSs, vaccine fridges, VHF devices and running water every day in the morning.
• Informing the supervisor in advance needs of drinking water.
• Calling the supervisor if the facility ran out of water, electrical cut off, internet issue.
• Loading supplies/materials coming in and going out of the facility.
• Moving furniture/materials inside the facility when requested.

Maintenance:

• Addressing any issue related to the facility maintenance to the supervisor if unable to fix it (e.g.: sink, toilet, electricity...).
• Handling small maintenance works like changing light bulbs, fixing posters.

Electricity/Extinguishers:

• Ensuring that UPS, Generator and Emergency Light are working properly.
• Ensuring the correct use of generator, check and write the fuel level on a daily basis.
• Ensuring correct use of extinguishers as well as know where they are located.

Laundry/Garbage:

• • Assisting in the loading and unloading process.

Reporting

• Informing the Log supervisor of arrival of any materials before unloading.
• Informing Log supervisor in case of absence before start of shift so that arrangements can be made to find a substitute and getting validation from line manager in case there is a need to switch shifts.
• When there is a serious reason, ask always the line manager for permission to leave assigned position during shift and ensure that he is informed of any problems that might be linked to the security of the perimeter or of the buildings.
• In case of an incident in or near MSF premises, immediately informing Log manager/Log supervisor.

Additional tasks

• • Participating in meetings and possible trainings upon request
  • On request, performing any other additional duties given by the immediate supervisor in order to allow the organization to function optimal.

The work of MSF is characterized by a great flexibility and mobility. The employee understands the MSF Charter and agrees to abide by its principles. In general, each staff member of MSF accepts to work according to the internal regulations.

Requirements:

Education: School Degree "at least grade 9".

Experience:

Essential:

- 2 years of relevant experience in crowd controlling, security, janitor, watchman or any relevant experience. 

- Physically able to lift small and medium weights. 

Desirable:

- Experience in maintenance.

- Experience in humanitarian or medical organizations.

Languages: Fluent in Arabic, proficient in English language (spoken & written).

 Competencies: 

• • • Commitment to MSF Principles L1
    • Behavioural Flexibility L1
    • Stress Management L1
    • Results and Quality Orientation L1
    • Teamwork and Cooperation L1
    • Service Orientation L1