Individual Consultancy: Developing an e-learning toolkit for platform delivery workers

Objective and Scope of the Work

The recruited consultant /developer will be in charge of developing an e-learning tool on the working conditions and the organisation of platform workers in lebanon. She /He would be closely coordinating with the FES project coordinator and the principal researcher working on the non technical component of the toolkit.


1. Technical Requirements:

  • The e-learning course should be designed in a user-friendly way as it targets people with no or and middle education level.
  • The end product should be compatible with the smartphones and must be in arabic language only.
  • The toolkit would be composed of four different components that could be accessed seperately allowing for independent module completion.
  • The e-toolkit should embed audio-visual materials (e.g., videos, images, audio)and pop-up features (feedback boxes). .
  • Ensure compliance with industry standards for e-learning course development


2. Interactivity and Engagement:

   - Emphasise the importance of interactive elements to keep learners engaged.

 - Mention the inclusion of pop-up features for additional information or interactive assessments.


3. Development Tools:

   - Indicate any preferred development tools or platforms for creating the e-learning course.

   - Mention compatibility with Learning Management Systems (LMS) if applicable.


4. Testing and Quality Assurance:

   - Include a testing phase to identify and address any technical issues.

  - Specify the need for a quality assurance process to ensure the course meets the desired standards.


5. Timeline:

   - Provide a monthly progress report about the development of the modules.       

   -  The final product should be delivered at the beginning of July.


6. Budget:

   - Specify the budget allocated for the e-learning course development, including any potential additional costs.


7. Evaluation and Feedback:

   - Include a plan for evaluating the effectiveness of the e-learning course.

   - Establish a process for collecting feedback from users and stakeholders for continuous improvement.


8. Closure and Handover:

   - Specify the process for project closure, including the handover of all project materials, assets, and documentation.


9. Signatures:

   - Include spaces for relevant stakeholders to sign and acknowledge their agreement to the terms outlined in the TOR.


User Experience Storyboard:

The term "user experience storyboard" typically refers to a visual representation or sequence of illustrations that outlines the user's journey and interactions with a product or service. It's a way to visually communicate the user experience (UX) design and how a user interacts with a system, website, app, or any other digital or physical product.


Here are the key components of a user experience storyboard:

1. Persona Introduction:

   - Introduce the user persona for whom the experience is being designed. This includes details about their background, goals, and pain points.


2. Setting the Scene:

  • Describe the context or scenario in which the user is interacting with the product. This might include details about the user's environment, device, or situation.

3. Initiating the Interaction:

   - Show how the user initiates their interaction with the product or service. This could be through opening an app, visiting a website, or any other starting point.


4. User Actions and Responses:

   - Illustrate the sequence of actions the user takes and how the system responds. This includes interactions, decision points, and any feedback the user receives.


5. Emotional and Cognitive Responses:

   - Capture the user's emotional and cognitive responses at different points in the interaction. This helps designers understand how users might feel during the process.


6. Branching Paths:

   - If there are different paths or decision points in the user journey, illustrate how the user might navigate through these options.


7. Resolution and Outcome:

   - Show how the user's journey concludes. This could include achieving a goal, making a purchase, or completing a task.


8. Annotations and Descriptions:

   - Include annotations or descriptions to provide additional context, explain user thoughts, or highlight specific design choices.


The user experience storyboard is a valuable tool in UX design as it helps designers, developers, and stakeholders visualise the intended user journey, identify potential issues, and ensure that the design aligns with user needs and expectations. It's a collaborative tool that can be used to communicate ideas and align the team on the overall user experience.


Components of App:


We require a user-friendly platform that is compatible with mobile devices and supports  Arabic as the primary language. The project encompasses four topic modules, each containing between 24 to 36 sub-modules. Audiovisual elements are also desired. Additionally, we aim to attract users and track their progress through features such as scoring, if possible,  course completion, and continuous/non-continuous assessment. Analytics functionality is essential for monitoring user engagement and performance. The platform should include two question formats including multiple-choice and visual questions. Furthermore, we expect three months of maintenance post-project completion.


General description:

The project document encapsulates the primary objective and situates the overarching assignment within the project's framework. Focusing on a concise description using 300 words only, the project involves a comprehensive breakdown of production,

  1. Experience design
  2. User interface (UI) design
    1. Clear layout & responsive design
  3. Layout and content design
    1. Design for 24 to 36 submodels: One big experience design dissected into close up zones, style.
    2. Structure the e-learning content/submodels logically, and break it down into manageable sections
    3. Sketch the experience illustration, and incorporate interactive learning features such as animations, quizzes, and simulations to enhance engagement
    4. Design visually engaging and appealing questions and provide 2 question formats, visual, multiple choice questions and true/false questions.
    5. Create a feedback mechanism which offers immediate feedback on quiz and test results, highlighting correct answers
    6. Ensure that users can easily track their progress and access specific topics as needed
    7. Dissect illustration artwork Implementation
  1. Prioritise data security, animosity, and privacy measures to protect users' personal information and learning progress.


  1. Server based
  2. Design the app with scalability in mind to accommodate future updates, additional content, and feature enhancements.
  3. Implement robust maintenance procedures to address any technical issues
  1. Ensure that the app is accessible to drivers with diverse backgrounds and abilities. Consider factors such as language options (Arabic), font size, color contrast, and compatibility with assistive technologies to accommodate all users effectively.


By focusing on these elements, the web developer should be a high-quality app that meets the specific needs of delivery drivers, facilitates effective learning, and enhances overall performance and safety on the job.


3. Outputs & Expected Derivables

  • Deliverable 1: Concept note
  • Deliverable 2: the toolkit itself

4. Duration of the Contract

The consultancy’s duration will be based on the consultant’s assessment. The deadline of implementation is beginning of July 2024.

5. Institutional Arrangement

FES will contract 1 consultant who will be responsible for developing the toolkit and ensure that it is running.

The consultants will regularly report to FES to follow up on the report progress.

All deliverables submitted by the consultants should be approved by FES before any payment is made, and all the information should stay confidential, any breach of contract or confidentiality will result in the termination of the contract.

6. Duty Station

The assignment is home-based.

How to apply

kindly send your Resume and Portfolio to [email protected] 

Please make sure to mention "E-learning Toolkit development" in the subject of the email.


منتهية الصلاحية
آخر مدة للتقديم
الأحد, 28. أبريل 2024
نوع الدعوة
دعوة لتقديم الاستشارات
قطاع(ات) التدخل:
المناصرة والتوعية, العمل وسبل العيش
Remuneration range:
> 6000 (USD)
Duration of Contract:
up to 3 months